Junior Travel Consultant

ATI Business Group; Jakarta Pusat; On-site; IDR 89,280,000 - 111,600,000; Full time

Job summary

Medium is looking for a Junior Travel Consultant in Jakarta Pusat to assist clients with their travel needs. Ideal candidates should possess a Bachelor’s degree or equivalent, excellent English communication skills, and a keen interest in the travel industry. Responsibilities include managing ticketing processes, responding to inquiries, and adhering to productivity standards.

Flexibility in working hours is necessary, with a potential for rotating shifts. Join us at Medium to be part of an innovative travel solutions provider.

Qualifications

• Fresh graduate with a Bachelor's degree or vocational school in tourism.
• Excellent communication skills in English, both written and spoken.
• Prior knowledge in the travel industry and GDS is beneficial.
• Willingness to work flexible hours including rotating shifts.

Responsibilities

• Assist clients with end-to-end ticketing processes.
• Respond to customer inquiries accurately.
• Ensure productivity and accuracy as per team’s minimum standard.
• Report issues or system limitations to supervisors.

Skills

Excellent communication skills in English

Analytical and numerical skills

Basic knowledge of GDS systems

Education

Bachelor's degree or vocational school in tourism

Tools

GDS (Sabre, Amadeus, Galileo)

Job description

Role Purpose:

We are looking for a Junior Travel Consultant to assist clients with their travel needs. If you have an interest in the travel industry, basic knowledge of GDS systems, and proficient in English communication skills, we'd love to get to know you.

Responsibilities

• End-to-end ticketing processes (issue, reissue, refund, etc.)
• Respond to customer inquiries with accurate information.
• Keep productivity benchmark and accuracy as per team’s minimum standard
• Carefully follow instructions and pre-established guidelines to perform assigned tasks
• Ensure that all work is processed according to the team’s minimum standard
• Report any issues or system limitations to the direct supervisor

Qualifications

• Fresh graduate - Minimum Bachelor's degree from any major; vocational school graduates in tourism welcome to apply
• Excellent communication skills in English (written and spoken) Excellent analytical and numerical skills
• Prior knowledge in the travel industry and GDS (Sabre, Amadeus, Galileo, etc.) would be beneficial
• Willingness to work at both Central Jakarta and BSD City
• Ability to work flexible hours, including rotating shifts on a 24/7 schedule

Be Part of ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1300 employees providing services to our clients across the globe.