Senior Key Account Manager, East Java (Hybrid)

Adm; Surabaya ꦱꦸꦫꦧꦪ; Hybrid; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Professional development

Paid time off

Job summary

Adm seeks a dynamic Account Manager in Surabaya to manage and expand relationships with existing clients, driving upsell and cross-sell opportunities while maintaining a hybrid work balance. You will collaborate with cross-functional teams to deliver exceptional client experiences and support revenue growth across East Java.

The role requires strong communication and negotiation skills, a track record in account management, and familiarity with CRM tools.

Qualifications

• Minimum 3 years of experience in account management, sales, or customer success.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and problem-solving skills.
• Experience working in a hybrid environment.
• Knowledge of the East Java market is a plus.

Responsibilities

• Manage a portfolio of existing client accounts, serving as the primary point of contact.
• Develop and execute strategies to increase customer retention, satisfaction, and lifetime value.
• Identify and pursue upsell and cross-sell opportunities within existing accounts.
• Conduct regular business reviews with clients to assess needs and ensure value delivery.
• Collaborate with internal teams to resolve client issues promptly.
• Track account progress and provide regular updates to sales leadership.

Skills

Account management

CRM proficiency

Communication

Negotiation

Strategic thinking

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

Adm seeks a dynamic Account Manager in Surabaya to manage and expand relationships with existing clients, driving upsell and cross-sell opportunities while maintaining a hybrid work balance. You will collaborate with cross-functional teams to deliver exceptional client experiences and support revenue growth across East Java.

The role requires strong communication and negotiation skills, a track record in account management, and familiarity with CRM tools.