Senior IT Infrastructure Engineer - Remote & Onsite Support

PT Eluon; Jakarta Utara; Hybrid; IDR 200,880,000 - 357,120,000; Full time

Job summary

ELUON is seeking a hands-on Senior IT Infrastructure Engineer to support clients across Indonesia, delivering onsite and remote IT services. You will implement and troubleshoot network, office, and warehouse IT systems, working with major vendors and multiple sites, including Jakarta.

The role involves project deployment, preventive maintenance, and strong customer coordination. Ideal candidates will have 4+ years in IT infrastructure, CCNA/Fortinet/Microsoft certs is a plus, and the ability to

Qualifications

• Diploma or Bachelor's Degree in IT, Computer Science, Engineering, or related field.
• Minimum 4 years of experience in IT infrastructure, network support, or system implementation.
• Experience in office, warehouse, manufacturing, or logistics environments is preferred.
• CCNA/Fortinet/Microsoft certifications are a plus.
• Ability to communicate in English for technical discussions.

Responsibilities

• Visit customer sites to perform IT installation, maintenance, troubleshooting, and support activities
• Respond to customer incidents and service requests in a timely manner
• Provide technical consultation and recommendations to customers
• Coordinate with customer IT teams and third-party vendors
• Install, Configure & Maintain network devices (Switches, Routers, Firewall, AP, cabling)
• Troubleshoot LAN, WAN, VPN, and Wi-Fi connectivity issues
• Configure VLANs, routing, DHCP, DNS, and network security settings
• Support Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive)
• Manage Windows PCs and meeting room equipment
• Support user account administration and endpoint security
• Perform software installation, upgrades, and patch management
• Install and maintain warehouse/factory IT infrastructure (Barcode scanners, CCTV)
• Coordinate infrastructure deployment and upgrades at operational sites
• Participate in office setup, relocation, network migration, and deployment projects
• Prepare project documentation and reports
• Conduct preventive maintenance and health checks
• Monitor infrastructure performance and asset documentation

Skills

Networking

IT systems

Troubleshooting

English communication

Education

Diploma or Bachelor's Degree in IT/CS/Engineering

Tools

Cisco

Fortinet

Aruba

Ubiquiti

Grandstream

Synology

Job description

ELUON is seeking a hands-on Senior IT Infrastructure Engineer to support clients across Indonesia, delivering onsite and remote IT services. You will implement and troubleshoot network, office, and warehouse IT systems, working with major vendors and multiple sites, including Jakarta.

The role involves project deployment, preventive maintenance, and strong customer coordination. Ideal candidates will have 4+ years in IT infrastructure, CCNA/Fortinet/Microsoft certs is a plus, and the ability to