Onsite Field Networking Support Engineer (L1)

NTT Limited; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 89,280,000 - 133,920,000; Full time

Job summary

NTT Limited is seeking a Networking Service Delivery Field Support Engineer (L1) in Jakarta, Indonesia. This position involves providing professional first-line onsite technical support, ensuring client site infrastructure is operational, and promptly resolving incidents to meet SLAs.

The ideal candidate will possess a Bachelor's degree in Information Technology and relevant certifications, with entry-level experience in networking technologies. The role offers a hybrid working environment.

Qualifications

• Good communication skills, both verbal and written.
• Positive outlook and resilience in a pressurized environment.
• Entry-level experience in networking technologies—routing, switching, wireless.

Responsibilities

• Ensure client site infrastructure is configured, installed, tested and operational.
• Proactively identify problems and errors, log incidents with required detail.
• Provide first-line remote and onsite technical support to clients.

Skills

Good communication skills

Client-focused attitude

Active listening techniques

Education

Bachelor’s degree in Information Technology or related field

Associate-level certification in networking technologies

Tools

Cisco

Juniper

CCNA

Job description

NTT Limited is seeking a Networking Service Delivery Field Support Engineer (L1) in Jakarta, Indonesia. This position involves providing professional first-line onsite technical support, ensuring client site infrastructure is operational, and promptly resolving incidents to meet SLAs.

The ideal candidate will possess a Bachelor's degree in Information Technology and relevant certifications, with entry-level experience in networking technologies. The role offers a hybrid working environment.