Indonesia-based Regional IT Onsite Engineer - 9 Cities

Amk Technology; Indonesia; On-site; IDR 89,280,000 - 167,400,000; Part time

Job summary

AMK Technology is seeking an experienced Regional Office Onsite Engineer to manage operations across 9 cities in Indonesia. The role focuses on hands-on technical support, incident management, and adherence to SLA targets within a structured MSP framework.

The ideal candidate will bring 3–5 years in IT operations, ITIL familiarity, and strong communication skills. Immediate or short-notice availability is preferred for contract work on site.

Qualifications

• Minimum 3–5 years of IT operations, technical support, or domain-specific engineering experience.
• Based in Indonesia and eligible to work on a contract basis.
• Immediate or short-notice availability to join the team.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or related technical discipline.

Responsibilities

• Own operational workflows and service delivery within the MSP framework.
• Troubleshoot incidents, manage tickets, and perform root-cause analysis.
• Coordinate with regional field teams and vendors to ensure uptime of infrastructure.
• Track KPIs, maintain documentation, and adhere to ITIL practices.

Skills

ITIL familiarity

Ticketing systems

Customer service

Problem solving

Communication skills

Education

Bachelor's degree in IT/CS/Engineering

Tools

Monitoring tools

Diagnostics utilities

Log analysis frameworks

IT management software

Job description

AMK Technology is seeking an experienced Regional Office Onsite Engineer to manage operations across 9 cities in Indonesia. The role focuses on hands-on technical support, incident management, and adherence to SLA targets within a structured MSP framework.

The ideal candidate will bring 3–5 years in IT operations, ITIL familiarity, and strong communication skills. Immediate or short-notice availability is preferred for contract work on site.