Deskside Engineer - Walk-in IT Support & Ops

Amk Technology; Indonesia; On-site; IDR 100,440,000 - 156,240,000; Part time

Job summary

AMK Technology is seeking an experienced Walk-in Counter / Deskside Engineer to join our Managed IT Operations Support initiative in Indonesia on a contract basis.

In this role you will deliver hands-on technical support, manage tickets, perform root-cause analysis, and ensure SLA compliance while coordinating with regional teams.

This position requires Indonesia-based candidates with 3–5 years of IT operations experience, ITIL familiarity, and immediate or short-notice availability.

Qualifications

• 3–5 years of professional IT operations or desk-side engineering experience.
• ITIL familiarity and enterprise support workflow knowledge.
• Must be based in Indonesia and able to work on contract.
• Bachelor’s degree in IT/CS or related technical discipline.
• Experience in MSP or large enterprise environments is a plus.

Responsibilities

• Own operational workflows and service delivery within the MSP framework.
• Troubleshoot, resolve incidents, and perform proactive improvements.
• Manage support tickets and document actions and resolutions.
• Coordinate with regional field teams and external vendors.
• Track KPIs and maintain operational documentation.
• Ensure adherence to SLA targets and security/compliance policies.
• Provide prompt, professional technical assistance to end users.

Skills

IT operations

Deskside support

Customer service

Problem solving

Communication

Education

Bachelor's degree in IT/CS

Tools

ITIL

Ticketing systems

Monitoring tools

Job description

AMK Technology is seeking an experienced Walk-in Counter / Deskside Engineer to join our Managed IT Operations Support initiative in Indonesia on a contract basis.

In this role you will deliver hands-on technical support, manage tickets, perform root-cause analysis, and ensure SLA compliance while coordinating with regional teams.

This position requires Indonesia-based candidates with 3–5 years of IT operations experience, ITIL familiarity, and immediate or short-notice availability.