Senior IT Coordinator

Pengiklan Anonim; Jember; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Pengiklan Anonim is seeking a Senior IT Coordinator to maintain our hardware, software, and network infrastructure in Jember, Indonesia. You will be the first line of IT support and liaison to our European headquarters, ensuring uninterrupted daily operations.

Responsibilities include user support, client management, network upkeep, IT security, and meticulous documentation and inventory management. A strong background in Windows, MS 365, and English communication is essential.

Qualifications

• Minimum D3/Diploma or S1/Bachelor’s Degree, preferably in Computer Science, Information Technology, System Administration, or equivalent
• Willing to work in Jember, Jawa Timur
• 3+ years in IT support or administration of Windows workstations
• Good knowledge of Windows 11
• Good knowledge of Microsoft 365 (Outlook/Exchange Online, Teams, OneDrive, SharePoint)
• Basic knowledge of Microsoft Entra ID and Microsoft Intune
• Knowledge of setting up/troubleshooting PCs, laptops, printers, peripherals
• Understanding of IT security, MFA, encryption, endpoint protection, firewall and permissions concepts
• English written and spoken for coordination with Europe IT team
• Structured, analytical, independent, reliable mindset

Responsibilities

• User Support and IT Support duties
• Client Management
• Network and Local Infrastructure management
• IT Security responsibilities
• Documentation and Inventory Management

Skills

Windows support

Microsoft 365 administration

English communication

IT support

Education

D3/Diploma

S1/Bachelor’s Degree

Tools

Windows 11

SharePoint

Microsoft Entra ID

Microsoft Intune

Exchange Online

OneDrive

Teams

Job description

We are a multinational company looking for a reliable, tech-savvy Senior IT Coordinator member to maintain our company's hardware, software, and network infrastructure. You will be the first point of contact for technical support, troubleshooting internal systems, and ensuring our daily operations run smoothly without interruption. You will also serve as the link to the IT department at our European headquarters.

Main Duties:

User Support and IT Support

Client Management

Network and Local Infrastructure

IT Security

Documentation and Inventory Management

Required Skills and Qualifications:

Minimum D3/Diploma or S1/ Bachelor’s Degree, preferably in Computer Science, Information Technology, System Administration, or equivalent

Willing to work in Jember, Jawa Timur

Practical experience of minimum 3 years in IT support or the administration of Windows workstations

Good knowledge of Windows 11

Good knowledge of Microsoft 365, particularly:

Outlook and Exchange Online

Microsoft Teams

OneDrive

SharePoint

Basic knowledge of Microsoft Entra ID and Microsoft Intune

Knowledge of setting up and troubleshooting PCs, laptops, printers, and peripherals

Understanding of IT security, MFA, encryption, endpoint protection, firewall and permission concepts

Ability to document incidents and changes in a structured manner

Written and spoken English skills for coordination with the central IT team in Europe

Open and direct communication style with users and the Group's IT team

Structured and analytical working style; strong process-oriented mindset

Integrated, holistic thinking; ability to recognize interrelationships, focus on essentials, and consistently prioritize activities

High level of independence and initiative

High level of reliability – accountability for the role