IT Support Specialist (Surabaya, Indonesia)

Elisa Corporation; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

A global technology company located in Surabaya, Indonesia, is seeking an IT support professional. The role involves delivering comprehensive support for hardware and software issues while managing Microsoft 365 services. Key requirements include experience with various operating systems and excellent problem-solving skills. Candidates should possess relevant IT certifications and strong communication skills in English. This position offers a chance to contribute to global initiatives and IT projects.

Qualifications

• Proven experience in IT support or a similar role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience with M365 administration and related tools.
• Familiarity with networking concepts and troubleshooting.
• Excellent problem-solving and communication skills.
• Strong communication skills in English (written and spoken).

Responsibilities

• Deliver first- and second-line support for hardware, software, and network issues.
• Support and administer Microsoft 365 services, including Teams and SharePoint.
• Handle office IT support for meeting rooms and peripherals.
• Install, configure, and maintain laptops for employees.
• Troubleshoot and support Windows, macOS, and Linux environments.
• Assist with user account management and access control.
• Collaborate on IT projects and contribute to global initiatives.
• Document solutions in the ticketing system.

Skills

IT support experience

Windows operating systems

macOS operating systems

Linux operating systems

M365 administration

Networking concepts

Identity and Access Management (IAM)

Problem-solving skills

Communication skills

Ability to work independently

Education

Relevant certifications (e.g., ITIL, Microsoft, CompTIA A+)

Job description

Your Responsibilities Include But Not Limited To:

• Deliver first- and second-line support for hardware, software, and network issues.
• Support and administer Microsoft 365 (M365) services, including Teams and SharePoint.
• Handle office IT support, including meeting room equipment and peripherals.
• Install, configure, and maintain laptops and other devices for new and existing employees.
• Troubleshoot and support Windows, macOS, and Linux environments.
• Assist with user account management and access control.
• Collaborate on IT projects and contribute to global initiatives
• Document solutions and maintain accurate records in the ticketing system.

What Skills & Experience You Will Bring To Us

• Proven experience in IT support or a similar role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience with M365 administration and related tools.
• Familiarity with networking concepts and troubleshooting.
• Familiarity with Identity and Access Management (IAM) is a plus.
• Understanding basic security and IAM concepts: Authentication & Authorization, User and Access Management.
• Familiarity with SSO, OAuth, LDAP/ Active Directory, and Role Base Access Control (RBAC)
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a global team.
• Relevant certifications (e.g., ITIL, Microsoft, CompTIA A+) are a plus.
• Strong communication skills in English (written and spoken).