IT Infrastructure & Support Lead

PT ROHUL TATA CAHAYA; Jakarta Utara; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

PT ROHUL TATA CAHAYA is seeking an experienced IT leader to manage and scale our IT infrastructure across head office and subsidiaries. The role covers Windows environments, networking, Google Workspace administration, and rollout of AI tools to staff for safe, productive use.

You will lead IT staff or vendors, build automation with no-code/low-code tools, and communicate IT status and risks to management in clear terms.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or a related field.
• At least 7 years of experience in IT support or IT infrastructure, preferably as the lead or sole IT person in a company.
• Proven experience leading, mentoring or supervising IT staff or vendors, and the ambition to build and lead a team.
• Strong hands-on skills in Windows, networking (LAN/Wi-Fi, TCP/IP, DHCP, DNS, VPN), printers, antivirus and CCTV.
• Experience administering Google Workspace
• Good working knowledge of AI tools (such as Gemini, ChatGPT or Claude) and hands-on experience building basic automations (such as Google Apps Script, AppSheet, Zapier, Make or n8n), with the ability to teach non-technical users
• Excellent communication in Bahasa Indonesia, spoken and written: able to explain technical issues simply to staff, present clearly to management, and negotiate firmly with vendors
• Patient, service-minded and calm under pressure; able to prioritise many requests across several companies
• Able to work independently and take ownership without close supervision
• Own vehicle (car or motorcycle) with a valid driving licence (SIM A or SIM C) for travel between the head office and subsidiaries
• Certifications such as CompTIA A+/Network+, CCNA, Microsoft or Google Workspace Administrator are a plus

Responsibilities

• Handle laptop onboarding and offboarding: setup, imaging, account creation and removal, asset handover and records
• Manage and maintain Windows devices: updates, security policies, user access and troubleshooting
• Install, configure and maintain business applications and antivirus across all devices
• Administer Google Workspace (users, groups, Gmail, Drive, sharing and security settings)
• Troubleshoot and maintain office networks: LAN, Wi-Fi, routers, switches, firewall and internet connectivity
• Resolve printer and peripheral issues, and coordinate repairs with vendors
• Manage CCTV systems: installation coordination, monitoring, recording storage and access
• Roll out AI tools to staff and train employees to use them safely and productively
• Work with each department to find repetitive manual tasks, then build and maintain basic automations using AI and no-code/low-code tools
• Provide IT support to the head office and subsidiaries, including on-site visits
• Manage relationships with vendors and internet providers: follow up issues, compare quotes and elevate when needed
• Keep IT documentation up to date: asset inventory, network diagrams, access lists and simple how-to guides
• Report IT status, risks and budget recommendations to management in clear, non-technical language
• Build the IT team as the group grows: define roles, hire, train and lead IT staff, and set up support processes and service levels

Skills

Windows proficiency

Networking (LAN/Wi-Fi)

Printers & CCTV

Google Workspace admin

AI tools familiarity

Automation / no-code

Vendor management

Mentoring / supervision

Bahasa Indonesia communication

Education

Bachelor's degree in IT / CS

Tools

CompTIA A+

CompTIA Network+

CCNA

Google Workspace Administrator

Microsoft certification

Job description

Handle laptop onboarding and offboarding: setup, imaging, account creation and removal, asset handover and records

Manage and maintain Windows devices: updates, security policies, user access and troubleshooting

Install, configure and maintain business applications and antivirus across all devices

Administer Google Workspace (users, groups, Gmail, Drive, sharing and security settings)

Troubleshoot and maintain office networks: LAN, Wi-Fi, routers, switches, firewall and internet connectivity

Resolve printer and peripheral issues, and coordinate repairs with vendors

Manage CCTV systems: installation coordination, monitoring, recording storage and access

Roll out AI tools (such as Gemini, ChatGPT or similar) to staff and train employees to use them safely and productively

Work with each department to find repetitive manual tasks, then build and maintain basic automations using AI and no-code/low-code tools (such as Google Apps Script, AppSheet, Zapier, Make or n8n) so teams work more efficiently

Provide IT support to the head office and subsidiaries, including on-site visits

Manage relationships with vendors and internet providers: follow up issues, compare quotes and elevate when needed

Keep IT documentation up to date: asset inventory, network diagrams, access lists and simple how-to guides

Report IT status, risks and budget recommendations to management in clear, non-technical language

Build the IT team as the group grows: define roles, hire, train and lead IT staff, and set up support processes and service levels

What we are looking for

Bachelor's degree (S1) in Information Technology, Computer Science or a related field

At least 7 years of experience in IT support or IT infrastructure, preferably as the lead or sole IT person in a company

Proven experience leading, mentoring or supervising IT staff or vendors, and the ambition to build and lead a team

Strong hands-on skills in Windows, networking (LAN/Wi-Fi, TCP/IP, DHCP, DNS, VPN), printers, antivirus and CCTV

Experience administering Google Workspace

Good working knowledge of AI tools (such as Gemini, ChatGPT or Claude) and hands-on experience building basic automations (such as Google Apps Script, AppSheet, Zapier, Make or n8n), with the ability to teach non-technical users

Excellent communication in Bahasa Indonesia, spoken and written: able to explain technical issues simply to staff, present clearly to management, and negotiate firmly with vendors

Patient, service-minded and calm under pressure; able to prioritise many requests across several companies

Able to work independently and take ownership without close supervision

Own vehicle (car or motorcycle) with a valid driving licence (SIM A or SIM C) for travel between the head office and subsidiaries

Certifications such as CompTIA A+/Network+, CCNA, Microsoft or Google Workspace Administrator are a plus

Mining, Minerals & Metals 101-1,000 employees

is a diversified business group headquartered in Jakarta.

Our businesses span diverse industries. bringing together distinct expertise, experience, and resources under one group

Our diversification is deliberate. Each business stands on its own capability, and together they give our partners a wider reach than any single sector can offer.