Junior IT Support Coordinator

SeaOwl Group; Batam; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

SeaOwl Group in Batam, Indonesia, seeks an IT Support/Operations associate to assist in project execution and daily IT operations. You will liaise with users, vendors, and IT teams, support hardware, software, and Microsoft 365, and help manage assets and documentation.

The role welcomes fresh graduates up to 3 years of IT experience, requires basic networking and Windows knowledge, strong English communication, and the ability to work independently or in a team.

Qualifications

• Diploma or Bachelor's Degree in IT, IS, CS, or related field.
• Fresh grads up to 3 years in IT Support or IT Operations welcome.
• Internship or project involvement advantageous.
• Basic hardware, software, Windows OS, and networking understanding.
• Basic knowledge of Microsoft 365, SharePoint, Teams, OneDrive.
• Ability to troubleshoot devices, apps, and basic network issues.
• Proficient in MS Office, especially Excel, Word, PowerPoint.
• Strong communication, coordination, and documentation skills.
• Good analytical, problem-solving, and time-management abilities.
• Capable of independent and collaborative work in a team.
• Good command of English (written and spoken).

Responsibilities

• Support IT project execution and coordination to meet schedules and business needs.
• Act as liaison between users, vendors, and IT teams for smooth operations.
• Provide technical support for hardware, software, network, and Microsoft 365.
• Install, configure, maintain, and troubleshoot IT devices and systems.
• Manage user accounts, access rights, and related Microsoft 365 services.
• Maintain IT asset inventories, including registration and tracking.
• Coordinate with vendors on IT procurement, repairs, and service needs.
• Prepare and maintain project documentation, reports, and records.
• Support IT security policies, data backup processes, and compliance.
• Perform other IT operational and project-related duties as assigned.

Skills

Communication

Documentation

Time management

Teamwork

English proficiency

Problem solving

Education

IT degree (Diploma/Bachelor)

Tools

Microsoft 365

SharePoint

Teams

OneDrive

Windows OS

Job description

Description

Job Responsibilities

• Support IT project execution and coordination to ensure activities are delivered on schedule and aligned with business requirements.
• Act as the liaison between users, vendors, and IT teams to ensure smooth project and operational activities.
• Provide technical support for hardware, software, network, Microsoft 365, and other IT-related systems.
• Perform installation, configuration, maintenance, and troubleshooting of IT devices and systems.
• Manage user accounts, access rights, Microsoft 365, SharePoint, Teams, and related services.
• Maintain IT asset inventories, including asset registration, distribution, and tracking.
• Coordinate with vendors regarding IT procurement, repairs, and service requirements.
• Prepare and maintain project documentation, reports, meeting minutes, and IT administrative records.
• Support the implementation of IT security policies, data backup processes, and compliance requirements.
• Perform other IT operational and project-related duties as assigned.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or a related field.
• Fresh graduates up to 3 years of experience in IT Support, IT Operations, or IT Project Support are welcome to apply.
• Internship experience or involvement in IT projects will be an advantage.
• Basic understanding of computer hardware, software, Windows operating systems, and networking.
• Basic knowledge of Microsoft 365, SharePoint, Teams, and OneDrive.
• Ability to troubleshoot devices, applications, and basic network issues effectively.
• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
• Strong communication, coordination, and documentation skills.
• Good analytical, problem-solving, and time-management abilities.
• Able to work independently as well as collaboratively within a team.
• Good command of English, both written and spoken.