Operation & IT Staff

PT Daya Alam Surya; Jakarta Utara; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT Daya Alam Surya is seeking a Junior to Mid IT & Operations Staff to own and manage IT systems, infrastructure, and platforms, while supporting Operations tasks when IT workloads are light. Based in North Jakarta, you will report to the Operations Manager and coordinate with the Director on security and policy compliance.

Responsibilities include configuring workstations, managing Microsoft 365, maintaining access controls, and assisting stock management, procurement, and admin duties as

Qualifications

• Minimum D3/S1 in Information Technology, Computer Science, Information Systems, or related field (or equivalent hands-on experience)
• 1–3 years IT support, helpdesk, or systems administration experience
• Solid Microsoft 365 administration knowledge: user management, Teams, SharePoint, Exchange, OneDrive
• Windows-based PC setup and troubleshooting; basic macOS knowledge a plus
• Experience managing user accounts, access controls, and passwords across platforms
• Attention to detail, self-discipline, and ability to work with minimal supervision
• Good communication in Bahasa Indonesia; basic English for technical docs

Responsibilities

• Own and manage IT systems, infrastructure, and platforms across the company
• Provide first-line IT support to staff and escalate to vendors when needed
• Set up, configure, and maintain staff computers (Windows/macOS)
• Administer Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive, and Intune
• Maintain access-level configurations per Director's direction
• Set up and manage office phones and internal extensions
• Configure and maintain office Wi‑Fi and networking equipment
• Support third-party platforms (CRM Zoho, cloud storage, SaaS tools)
• Develop and enforce basic IT policy and asset register
• Assist Operations with stock, procurement documentation, and admin tasks
• Help with logistics and SharePoint document management
• Carry out other operations tasks as assigned

Skills

Microsoft 365 administration

Windows setup & support

Password management

Networking basics

Bahasa Indonesia communication

Education

D3/S1 IT or related

Tools

Zoho CRM

SharePoint

Intune

Job description

This is a dual-function role. Your primary responsibility is to own and manage all IT systems, infrastructure, and platforms across the company. When IT workloads are light, you will actively contribute to the Operations Department — supporting stock management, procurement administration, and general operations tasks. This role reports directly to the Operations Manager, with system administrator oversight held by the Company Director.

Key Responsibilities

A. IT Systems & Infrastructure

• Set up, configure, and maintain staff computers (Windows/macOS), including OS imaging, software installation, and hardware troubleshooting
• Manage all company accounts, staff passwords, and access credentials using a secure password manager — enforce password hygiene and offboarding protocols
• Administer Microsoft 365 (M365) including Exchange Online, Teams, SharePoint, OneDrive, and Intune; manage user licences, groups, shared mailboxes, and permissions
• Maintain all access-level configurations across platforms at the direction of the Director (Administrator); no staff member shall hold Admin rights other than the Director
• Set up and manage office phones (desk phones and mobile lines), internal extensions, and communication integrations
• Configure and maintain Wi-Fi networks, routers, and any office networking equipment
• Support and maintain third‑party platforms used by the company — including CRM (Zoho), cloud storage, and any future SaaS tools onboarded
• Develop and enforce a basic IT policy covering device usage, data security, and software licensing compliance
• Maintain an IT asset register and ensure all devices, licences, and subscriptions are tracked and renewed on time
• Provide first-line IT support to all staff; elevate to vendors or third parties when needed

B. Operations Support (During IT Off-Peak Hours)

• Assist with stock management activities: receiving goods, updating inventory records, and supporting stock-take exercises
• Prepare and process basic procurement and purchasing documentation under the direction of the Operations Manager
• Support general administration: filing, document management, correspondence, and record-keeping
• Assist with logistics coordination for deliveries, warehouse management, and vendor follow-up
• Help maintain the company's SharePoint document library and internal filing structures
• Carry out other operational tasks as assigned by the Operations Manager

Experience & Qualifications Required

• Minimum D3/S1 in Information Technology, Computer Science, Information Systems, or a related field - or equivalent hands-on experience
• 1–3 years of working experience in an IT support, helpdesk, or systems administration role
• Solid working knowledge of Microsoft 365 administration: user management, Teams, SharePoint, Exchange, and OneDrive
• Competent in setting up and troubleshooting Windows-based computers; basic macOS knowledge is a plus
• Experience managing user accounts, access controls, and passwords across multiple platforms
• Strong attention to detail, self-discipline, and the ability to work with minimal supervision
• Good communication skills in Bahasa Indonesia; basic English for reading technical documentation

Preferred (Nice-to-Have):

• Familiarity with CRM platforms (Zoho CRM is a plus) or other SaaS business tools
• Basic understanding of networking - IP configuration, Wi-Fi setup, VLAN basics
• Experience in a small-to-medium business environment where you wore multiple hats
• Exposure to inventory or warehouse management systems
• Interest in renewable energy or technology-driven industries

Candidate Profile at a Glance

Employment Type

Full-Time, Permanent

Department

Operations

Reports To

Operations Manager

Working Hours

Monday - Friday, 08:00 - 17:00 WIB

Location

Experience Level

Junior to Mid-Level (1–3 Years)

Education

Min. D3 / S1 in IT or related field (or equivalent experience)

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Staff?
• Which of the following languages are you fluent in?
• Do you have experience in an administration role?
• How many years' experience do you have in a procurement role?
• Do you have technical writing experience? (e.g. user guides, product user manuals, technical specification documents)