Senior Facility Management (Shopee)

Shopee; Bangkok; On-site; IDR 376,952,000 - 592,353,000; Full time

Job summary

Shopee seeks an experienced Operations Lead to oversee daily facility operations in Bangkok, ensuring office readiness, safety, security, cleaning, and vendor performance. You will identify recurring issues, analyze root causes, and implement sustainable improvements.

The role requires a Bachelor’s degree in Facility Management or related field and 5–7 years of relevant experience. Strong communication and stakeholder management are essential to coordinate with HR, building management, and

Qualifications

• Bachelor’s degree in Facility Management, Engineering, or related field.
• 5–7 years of experience in Facility Management, Workplace Experience, or Operations.
• Experience managing facilities, vendors, safety, and emergency situations.

Responsibilities

• Oversee daily facility operations, office readiness, maintenance, safety, security, cleaning, and vendor performance.
• Identify recurring issues, analyze root causes, and implement sustainable solutions.
• Develop campaigns to improve employee awareness, engagement, safety, and workplace experience.
• Lead facility projects, emergency drills, incident response, and critical incidents.
• Coordinate with HR, building management, vendors, and other stakeholders.

Skills

Facility leadership

Stakeholder management

Problem solving

Communication

Operations coordination

Education

Bachelor’s degree in Facility Management, Engineering, Business Administration, or related field

Job description

Department OperationsLevelExperienced (Team Lead)LocationBangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Oversee daily facility operations, office readiness, maintenance, safety, security, cleaning, and vendor performance.Identify recurring issues, analyze root causes, and implement strategic and sustainable solutions.Develop creative campaigns and initiatives that improve employee awareness, engagement, safety, and workplace experience.Lead facility projects, process improvements, emergency preparedness, drills, and incident response.Act as a key contact during facility emergencies and support critical incidents according to agreed emergency arrangements.Lead and guide Facility team members and vendors, ensuring clear ownership and quality execution.Make sound decisions independently and escalate issues with clear analysis and recommended solutions.Build strong relationships and influence employees, HR teams, building management, vendors, and other stakeholders.Requirements:Bachelor’s degree in Facility Management, Engineering, Business Administration, or a related field.5–7 years of experience in Facility Management, Workplace Experience, Property Management, or Operations.Experience managing facilities, vendors, safety, emergency situations, and improvement projects.Strong problem-solving, communication, coordination, and stakeholder management skills.