Senior Admin & Data Analytics Lead – Banking Ops

Pt Kahaptex; Bogor; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Staff Fulfillment and Validation Analyst at HSBC in Jakarta Selatan, Jakarta, ID, 12560, is a role within International Wealth and Premier Banking. The position focuses on processing unsecured mails related to customer requests, validating documents for accuracy, and supporting the service teams to ensure proper authorization before execution by Banking Ops or Card Ops.

You will collaborate with multiple teams to address authorization queries, improve IVR and digital channel penetration, and

Qualifications

• Knowledge of banking products and features.
• Strong presentation and supervision abilities.
• Proficient in English (written and spoken).

Responsibilities

• Manage unsecured mails on supporting documents and respond to customer requests.
• Support service teams to validate requests for accuracy before execution by Banking Ops or Card Ops.
• Handle authorization queries and coordinate with the contact center on IVR and digital channel improvements.

Skills

Banking product knowledge

Presentation skills

Supervision skills

English proficiency

Job description

Staff Fulfillment and Validation Analyst at HSBC in Jakarta Selatan, Jakarta, ID, 12560, is a role within International Wealth and Premier Banking. The position focuses on processing unsecured mails related to customer requests, validating documents for accuracy, and supporting the service teams to ensure proper authorization before execution by Banking Ops or Card Ops.

You will collaborate with multiple teams to address authorization queries, improve IVR and digital channel penetration, and