Fulfillment & Validation Analyst (Banking Ops)

HSBC; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

HSBC in Jakarta Selatan seeks a Staff Fulfillment and Validation Analyst to support unsecured mail handling, validation of customer requests, and authorization queries. The role collaborates with Banking Ops and Card Ops to ensure accuracy and compliance in processing requests, with a focus on improving service efficiency.

The ideal candidate has banking product knowledge and strong contact center awareness, enabling effective communication with the service team and customers while maintaining

Qualifications

• Good knowledge of banking products and features.
• Understand contact center flows and expected outcomes.
• Knowledge of contact center environment and related technology.

Responsibilities

• Manage unsecured mails on supporting documents and handle customer requests via email.
• Support service team to validate customer requests for accuracy before banking ops or card ops execution.
• Answer queries on Authorization process and coordinate with acquiring banks for transaction cancelations; contribute to IVR/digital-channel projects.

Skills

Banking product knowledge

Customer service experience

Process improvement

Job description

HSBC in Jakarta Selatan seeks a Staff Fulfillment and Validation Analyst to support unsecured mail handling, validation of customer requests, and authorization queries. The role collaborates with Banking Ops and Card Ops to ensure accuracy and compliance in processing requests, with a focus on improving service efficiency.

The ideal candidate has banking product knowledge and strong contact center awareness, enabling effective communication with the service team and customers while maintaining