Data Governance & Validation Analyst

Krom; Jakarta Pusat; On-site; IDR 100,440,000 - 200,880,000; Full time

Job summary

HSBC Indonesia seeks a Staff Fulfillment and Validation Analyst in Jakarta Selatan to support document handling and customer requests. You will validate requests, ensure accuracy before execution by Banking ops or Card ops, and coordinate with service teams on authorization processes.

Ideal candidates have banking product knowledge, strong presentation and supervision skills, and proficient English. The role emphasizes accuracy, process understanding, and collaboration within an international

Qualifications

• Good knowledge of banking products and features.
• Presentation and supervision skills.
• English skills written and oral.
• Understand contact centre flow and outcomes.
• Knowledge of contact centre environment and technology.

Responsibilities

• Managing unsecured mails on supporting documents and email-related customer requests.
• RMS follow-up, approval and admin: validate requests for accuracy before execution by Banking ops or Card ops.
• Answering queries from service team related to Authorization process and managing acquiring bank for cancelling transactions.

Skills

Banking knowledge

Presentation skills

English proficiency

Contact centre knowledge

Process understanding

Job description

HSBC Indonesia seeks a Staff Fulfillment and Validation Analyst in Jakarta Selatan to support document handling and customer requests. You will validate requests, ensure accuracy before execution by Banking ops or Card ops, and coordinate with service teams on authorization processes.

Ideal candidates have banking product knowledge, strong presentation and supervision skills, and proficient English. The role emphasizes accuracy, process understanding, and collaboration within an international