Staff Fulfillment & Validation Analyst (Banking Ops)

Pt Kawat Mas Prakasa; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC in Jakarta Selatan seeks a Staff Fulfillment and Validation Analyst to manage unsecured mails on supporting documents and respond to customer email requests. The role supports validating requests for accuracy before processing by Banking Ops or Card Ops.

You will handle authorization queries, coordinate with acquiring banks for transaction cancellations, and participate in Contact Centre projects to enhance IVR and digital channels, leveraging banking product knowledge and strong

Qualifications

• Good knowledge of banking products & features.
• Presentation and supervision skills.
• English skills (written & spoken).
• Understanding of Contact Centre flow and outcomes.
• Knowledge of Contact Centre environment & technology.

Responsibilities

• Manage unsecured mails on supporting documents and handle related customer emails.
• Support service team to validate requests for accuracy before execution by Banking Ops or Card Ops.
• Answer queries from service teams about Authorization and coordinate with acquiring banks for transaction cancellations; engage in IVR and digital channel improvements.

Skills

Banking product knowledge

Presentation skills

English proficiency

Contact Centre understanding

Technology/system knowledge

Job description

HSBC in Jakarta Selatan seeks a Staff Fulfillment and Validation Analyst to manage unsecured mails on supporting documents and respond to customer email requests. The role supports validating requests for accuracy before processing by Banking Ops or Card Ops.

You will handle authorization queries, coordinate with acquiring banks for transaction cancellations, and participate in Contact Centre projects to enhance IVR and digital channels, leveraging banking product knowledge and strong