Impactful Fulfillment & Validation Analyst (Banking Ops)

Semekar Coffee; Tangerang; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

HSBC is seeking a Staff Fulfillment and Validation Analyst in Jakarta Selatan, Indonesia. The role focuses on handling customer requests via email, validating documents, and supporting banking operations to ensure accurate and complete processing.

The ideal candidate will have strong knowledge of banking products, solid presentation and supervision skills, and fluent English. The position involves collaboration with service teams to improve authorization processes and customer experience.

Qualifications

• Knowledge of banking products and features.
• Strong presentation and supervision abilities.
• Proficient in written and spoken English.

Responsibilities

• Managing unsecured mails on supporting documents and handling related customer requests.
• RMS follow-up, approvals, and admin tasks: verify accuracy and completeness before execution by Banking or Card ops.
• Answering queries from the service team regarding Authorization and coordinating with acquiring bank for transaction cancellations.

Skills

Banking product knowledge

Presentation skills

Supervision skills

English proficiency

Contact center processes

Contact center technology

Job description

HSBC is seeking a Staff Fulfillment and Validation Analyst in Jakarta Selatan, Indonesia. The role focuses on handling customer requests via email, validating documents, and supporting banking operations to ensure accurate and complete processing.

The ideal candidate will have strong knowledge of banking products, solid presentation and supervision skills, and fluent English. The position involves collaboration with service teams to improve authorization processes and customer experience.