Sales Support

Glory Global; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Glory Global is seeking a skilled technical support professional in Jakarta to collaborate with the sales team, assist customers and partners on technical matters, and support system integrators and end-users. You will manage projects, engage end-users, and contribute to product launches, demos, and training to ensure successful deployment.

The role emphasizes clear communication, hands-on pilot support, and maintaining demonstration machines to readiness, with opportunities to work across POS

Qualifications

• At least 3 years of relevant experience in Retail, F&B, Hospitality, Banking, or Public Service industries.
• Diploma/Degree or a combination of education and experience in engineering and information systems.
• Strong understanding of Software Architecture, REST APIs, System Integration.

Responsibilities

• Provide technical support to the sales team.
• Assist customers/channel partners on technical matters
• Technical support to system integrators, developers and end-users.
• Project management for solutions i.e handling projects and coordination among divisions
• Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly
• Involve in product launch, including planning, demo and conducting product training
• Provide pilot support and customer training
• Manage demo area and machines to ensure machines are always ready

Skills

Software Architecture

REST APIs

System Integration

POS Systems

Kiosk Management

Payment Gateway Integration

Self-Service Kiosk

Digital Transformation

Azure

.NET

React

Mobile App Development

Microservices

Interpersonal Skills

Attention to Detail

Problem Solving

Education

Diploma/Degree in Engineering or Information Systems

Tools

Microsoft Azure

NET

React

Mobile App Development

Microservices Architecture

Job description

• Provide technical support to the sales team.


• Assist customers/channel partners on technical matters


• Technical support to system integrators, developers and end-users.


• Project management for solutions i.e handling projects and coordination among divisions


• Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly


• Involve in product launch, including planning, demo and conducting product training


• Provide pilot support and customer training


• Manage demo area and machines to ensure machines are always ready

Key Responsibilities

• Provide technical support to the sales team.


• Assist customers/channel partners on technical matters


• Technical support to system integrators, developers and end-users.


• Project management for solutions i.e handling projects and coordination among divisions


• Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly


• Involve in product launch, including planning, demo and conducting product training


• Provide pilot support and customer training


• Manage demo area and machines to ensure machines are always ready

Skills, Knowledge & Expertise

• At least 3 years of relevant experience working in Retail, F&B, Hospitality, Banking, or Public Service industries.


• Diploma/Degree or a combination of education and experience in engineering and information systems.


• Strong understanding of Software Architecture, REST APIs, System Integration


• Familiarity with Point of Sale (POS) Systems, Kiosk Management Platforms, Payment Gateway Integration


• Proven experience in Self-Service Kiosk or Digital Transformation projects.


• Knowledge of Microsoft Azure, .NET, React, Mobile Application Development, or Microservices Architecture.


• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal


• Attention to detail, plus analytical and problem-solving capabilities


• Positive, service-oriented personality