Sales Support

gloryglobal; Jakarta Pusat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

gloryglobal is seeking a proactive technical support specialist in Jakarta to assist the sales team and end users. You will engage with customers, system integrators, and developers to understand needs and propose solutions.

The role includes training, product demos, pilot support, and ensuring demos and machines are ready for presentations. Responsibilities cover coordinating projects across divisions, managing system integration, and involvement in product launches with demos and training

Responsibilities

• Provide technical support to the sales team
• Assist customers/channel partners on technical matters
• Technical support to system integrators, developers and end-users
• Project management for solutions i.e handling projects and coordination among divisions
• Manage system integration
• Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly
• Involve in product launch, including planning, demo and conducting product training
• Provide pilot support and customer training
• Manage demo area and machines to ensure machines are always ready

Job description

• Provide technical support to the sales team.
• Assist customers/channel partners on technical matters
• Technical support to system integrators, developers and end-users.
• Project management for solutions i.e handling projects and coordination among divisions
• Manage system integration
• Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly
• Involve in product launch, including planning, demo and conducting product training
• Provide pilot support and customer training
• Manage demo area and machines to ensure machines are always ready