IT Support

Egogohub; Daerah Khusus Ibukota Jakarta; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Flexible work arrangements

Competitive compensation

Opportunities for growth in IT operations and cloud engineering

Job summary

A leading eCommerce marketplace enabler is looking for an IT Support personnel to maintain IT infrastructure while providing technical support to users. Candidates should have a Diploma or Bachelor's in IT, with proficiency in hardware/software support and networking basics. This role offers flexible work arrangements and competitive compensation in Jakarta.

Qualifications

• 1-2 years of experience in IT Support or related role (fresh graduates welcome).
• Understanding of cloud infrastructure (AWS, Azure, GCP) is a strong advantage.
• IT certifications (CompTIA, CCNA or equivalent) are a plus.

Responsibilities

• Install, configure, and maintain hardware, software, networks, and IT systems.
• Provide technical support and troubleshooting for hardware and software.
• Manage user accounts and ensure secure access to IT systems.
• Perform routine maintenance of hardware and network systems.
• Develop and update documentation for IT systems and procedures.
• Support implementation of new IT projects.
• Coordinate with vendors for hardware/software maintenance.
• Conduct regular data backups and ensure data security.

Skills

Proficient in hardware/software installation

Good understanding of basic networking concepts

Strong communication skills

Analytical skills for problem-solving

Education

Diploma (D3) or Bachelor’s Degree (S1) in IT or related field

Tools

Windows

macOS

Linux

Microsoft Office

MikroTik

Job description

We are a leading eCommerce marketplace enabler, empowering brands and retailers to grow and scale across major online platforms. Our solutions cover everything from onboarding and content management to order fulfillment and performance optimization. We're looking for an IT Support to keep our internal systems running smoothly while supporting scalable, automated infrastructure for our client-facing platforms.

Role Summary

As an IT Support, you will bridge the gap between our internal IT needs and the deployment, automation, and reliability of our software infrastructure. This hybrid role ensures business continuity through hands-on IT support while enabling rapid development best practices.

Job Description:

We are looking for a proactive and skilled IT Support personnel to join our team. You will be responsible for maintaining the company’s IT infrastructure, ensuring smooth operations, and providing technical support to users across the organization.

Responsibilities:

• Install, configure, and maintain hardware, software, networks, and other IT systems.
• Provide technical support and troubleshooting assistance to users for hardware and software issues.
• Manage user accounts and ensure secure access to the company’s IT systems.
• Perform routine maintenance of hardware and network systems to ensure operational efficiency.
• Develop and update documentation related to IT systems and procedures.
• Support the implementation of new IT projects based on company needs.
• Coordinate with external vendors for hardware/software maintenance or upgrades.
• Conduct regular data backups and ensure data security protocols are properly followed.

Qualifications:

• Minimum of a Diploma (D3) or Bachelor’s Degree (S1) in Information Technology, Information Systems, Computer Engineering, or a related field.
• At least 1–2 years of experience in IT Support or a similar role (fresh graduates are welcome to apply).
• Proficient in hardware/software installation, configuration, and troubleshooting.
• Good understanding of basic networking concepts (LAN, WAN, IP Addressing, etc.).
• Familiar with operating systems such as Windows, macOS, Linux, and MikroTik.
• Skilled in using office applications (Microsoft Office, Outlook, etc.).
• Strong communication and analytical skills to solve technical problems efficiently.
• Able to work independently and collaboratively in a team environment.
• Willing to work under pressure and manage multiple tasks simultaneously.
• IT certifications (such as CompTIA, CCNA, or equivalent) are a plus.
• Understanding of cloud infrastructure (e.g., AWS, Azure, GCP) is a strong advantage.

What We Offer

• A fast-paced, tech-driven culture with real impact.
• Opportunities for growth in both IT operations and cloud engineering.
• Flexible work arrangements and competitive compensation.
• Access to cutting-edge tools and an agile team.