IT Support

PT. Metrodata Electronics Tbk.; Jakarta Pusat; On-site; IDR 84,000,000 - 120,000,000; Full time

Job summary

PT. Metrodata Electronics Tbk. is seeking an IT Support Specialist in Jakarta to handle incoming technical support requests from users and diagnose software, hardware, and network issues.

You will provide guidance to end-users on various IT systems, maintain detailed records of support activities, collaborate with the IT team on new technologies, escalate complex issues as needed, and help ensure the security and maintenance of the company's IT infrastructure and assets.

Qualifications

• Proven track record of providing excellent customer service and technical support.
• Strong problem-solving and analytical skills to quickly identify and resolve technical issues.
• Hands-on experience with a variety of hardware, software, and networking technologies.
• Excellent communication and interpersonal skills to liaise with end-users.
• Ability to work independently and as part of a team.
• Formal qualification in Information Technology or a related field would be an advantage.

Responsibilities

• Respond to and resolve incoming requests for technical support from users.
• Diagnose and troubleshoot software, hardware, and network-related issues.
• Provide guidance and training to end-users on the use of various software applications and IT systems.
• Maintain detailed records of all support activities and resolutions.
• Collaborate with the IT team to implement new technologies and improve existing systems.
• Escalate complex issues to the appropriate team or vendor for further investigation and resolution.
• Ensure the company's IT infrastructure and assets are secure and well-maintained.

Skills

Customer service

Technical support

Problem solving

Communication

Teamwork

Education

Diploma/degree in Information Technology (or related)

Tools

Windows OS

Networking

Ticketing system

Job description

• Respond to and resolve incoming requests for technical support from users
• Diagnose and troubleshoot software, hardware, and network-related issues
• Provide guidance and training to end-users on the use of various software applications and IT systems
• Maintain detailed records of all support activities and resolutions
• Collaborate with the IT team to implement new technologies and improve existing systems
• Escalate complex issues to the appropriate team or vendor for further investigation and resolution
• Ensure the company's IT infrastructure and assets are secure and well-maintained

Responsibilities

• Respond to and resolve incoming requests for technical support from users
• Diagnose and troubleshoot software, hardware, and network-related issues
• Provide guidance and training to end-users on the use of various software applications and IT systems
• Maintain detailed records of all support activities and resolutions
• Collaborate with the IT team to implement new technologies and improve existing systems
• Escalate complex issues to the appropriate team or vendor for further investigation and resolution
• Ensure the company's IT infrastructure and assets are secure and well-maintained

Requirements

• Proven track record of providing excellent customer service and technical support
• Strong problem-solving and analytical skills to quickly identify and resolve technical issues
• Hands-on experience with a variety of hardware, software, and networking technologies
• Excellent communication and interpersonal skills to effectively liaise with end-users
• Ability to work independently and as part of a team
• Formal qualification in Information Technology or a related field would be an advantage