Sales Marketing Hotel & Villas

Harmony Beach Suite & Private Villas; Provinsi Bali; On-site; IDR 120,000,000 - 260,000,000; Full time

Job summary

Harmony Beach Suite & Private Villas in Bali seeks a highly motivated hospitality professional with strong OTA management, reservation handling, digital marketing, and guest relations experience. The role focuses on increasing bookings, optimizing listings and pricing, building a strong online presence, and delivering outstanding guest service across local and international markets.

You will manage OTA channels, coordinate promotions, oversee payments, and collaborate with the marketing and

Qualifications

• Minimum 2–3 years experience in hotel or villa hospitality industry.
• Strong experience with OTA platforms and reservation systems.
• Experience in sales and marketing within hospitality industry.
• Knowledge of digital marketing and social media promotion.
• Fluent in English (spoken and written).
• Strong sales mindset and target-oriented attitude.
• Excellent communication and persuasion skills.

Responsibilities

• Manage and handle reservations through major OTA platforms.
• Operate and manage booking engines integrated with OTA channels and the company website.
• Optimize listings, pricing strategies, and promotions to increase bookings and occupancy.
• Monitor booking performance and implement strategies to improve conversion rates.
• Follow up on inquiries and convert potential guests into confirmed bookings.
• Handle booking modifications, cancellations, and re-bookings professionally.
• Develop and execute marketing strategies to increase villa bookings.
• Identify potential markets and sales opportunities (local and international guests).
• Build promotional campaigns and special offers to attract new guests.
• Analyze booking trends, market demand, and competitor pricing strategies.
• Collaborate on promotional campaigns to improve property visibility and revenue.
• Manage and grow social media platforms.
• Create engaging content and promotional campaigns aligned with current trends.
• Build brand awareness and increase property exposure through digital marketing.
• Work with photos, videos, and creative content to attract potential guests.
• Monitor engagement and optimize content strategies to generate bookings.
• Communicate with local and international guests in a professional and friendly manner.
• Respond promptly to guest inquiries through OTA platforms, email, and messaging.
• Provide assistance before, during, and after the guest stay.
• Deliver excellent guest experience and hospitality service.
• Handle guest payments using Visa, Mastercard, and other payment methods accurately.
• Process payments through gateways such as Xendit, Red Dot Payment, and Instapay.
• Ensure all payment transactions are processed with zero errors.
• Coordinate payment records and reports with the finance team.

Skills

OTA management

Reservation handling

Digital marketing

Guest relations

Sales mindset

English fluency

Communication skills

Tools

Booking engines

Payment gateways

OTA platforms

Job description

We are looking for a highly motivated, target-driven, and experienced professional from the hotel or villa hospitality industry to join our team.

The ideal candidate must have strong experience in OTA management, reservation handling, digital marketing, and guest relations, with the ability to increase bookings, build strong online presence, and deliver excellent guest service.

Key Responsibilities

OTA & Booking Management

Manage and handle reservations through major OTA platforms

Operate and manage booking engines integrated with OTA channels and the company website

Optimize listings, pricing strategies, and promotions to increase bookings and occupancy

Monitor booking performance and implement strategies to improve conversion rates

Follow up on inquiries and convert potential guests into confirmed bookings

Handle booking modifications, cancellations, and re-bookings professionally

Develop and execute marketing strategies to increase villa bookings

Identify potential markets and sales opportunities (local and international guests)

Build promotional campaigns and special offers to attract new guests

Analyze booking trends, market demand, and competitor pricing strategies

Collaborate on promotional campaigns to improve property visibility and revenue

Social Media & Digital Promotion

Manage and grow social media platforms

Create engaging content and promotional campaigns aligned with current trends

Build brand awareness and increase property exposure through digital marketing

Work with photos, videos, and creative content to attract potential guests

Monitor engagement and optimize content strategies to generate bookings

Guest Communication & Service

Communicate with local and international guests in a professional and friendly manner

Respond promptly to guest inquiries through OTA platforms, email, and messaging

Provide assistance before, during, and after the guest stay

Deliver excellent guest experience and hospitality service

Payment & Financial Handling

Handle guest payments using Visa, Mastercard, and other payment methods accurately

Process payments through gateways such as Xendit, Red Dot Payment, and Instapay

Ensure all payment transactions are processed with zero errors

Coordinate payment records and reports with the finance team

Requirements

Minimum 2–3 years experience in hotel or villa hospitality industry

Strong experience with OTA platforms and reservation systems

Experience in sales and marketing within hospitality industry

Knowledge of digital marketing and social media promotion

Fluent in English (spoken and written)

Strong sales mindset and target-oriented attitude

Excellent communication and persuasion skills

Friendly, professional, and service-oriented personality

Well-groomed and presentable appearance

Highly proactive with strong initiative

Fast, detail-oriented, and able to work in a dynamic environment.