Retail Trainer

PT Eigerindo Multi Produk Industri; Indonesia; On-site; IDR 90,000,000 - 120,000,000; Full time

Benefits offered by this job

Regular field visits to stores

Job summary

PT Eigerindo Multi Produk Industri is seeking a dedicated Training & Development professional to deliver and monitor programs for Retail Assistants, aimed at elevating competencies, service quality, and store performance. You will conduct field coaching, assessments, and evaluate training effectiveness to ensure alignment with retail operations and business goals.

Responsibilities include on-site mentoring, competency gap analysis, certification programs, and developing learning materials.

Qualifications

• Bachelor's degree (S1) in any major.
• At least 1 year of experience as a Trainer, Store Leader, or equivalent role.
• Strong understanding of retail operations, customer service standards, and employee development.
• Experience in training delivery, field coaching, competency assessment, and training evaluation.
• Excellent communication, presentation, facilitation and interpersonal skills.
• Willing to conduct regular field visits to retail stores.

Responsibilities

• Conduct training, coaching, and on-site mentoring to improve Retail Assistant competencies and service quality.
• Identify competency gaps and development needs based on store performance and field observations.
• Conduct competency assessments and certification programs to evaluate Retail Assistant capabilities.
• Monitor and evaluate training effectiveness through assessment results, field observations, and store performance.
• Develop and deliver training materials and learning modules aligned with retail operational needs.
• Collaborate with Retail Operations, HCBP, and Learning teams to support employee development initiatives.
• Prepare training reports and provide recommendations for competency improvement and store performance enhancement.

Skills

Retail operations understanding

Customer service standards

Training delivery

Field coaching

Competency assessment

Training evaluation

Communication skills

Presentation skills

Facilitation

Interpersonal skills

Microsoft Office (PowerPoint, Excel)

Regular field visits to stores

Education

Bachelor's degree (S1) in any major

Tools

PowerPoint

Excel

Job description

In this role, you will be responsible for delivering and monitoring training and development programs for Retail Assistants to enhance employee competencies, service quality, and store performance.You will play a key role in providing field coaching, conducting competency assessments, and evaluating training effectiveness to ensure employee development aligns with retail operational needs and business objectives.

About the Role

In this role, you will be responsible for delivering and monitoring training and development programs for Retail Assistants to enhance employee competencies, service quality, and store performance.You will play a key role in providing field coaching, conducting competency assessments, and evaluating training effectiveness to ensure employee development aligns with retail operational needs and business objectives.

In this role, you will get to

• Conduct training, coaching, and on-site mentoring to improve Retail Assistant competencies and service quality.
• Identify competency gaps and development needs based on store performance and field observations.
• Conduct competency assessments and certification programs to evaluate Retail Assistant capabilities.
• Monitor and evaluate training effectiveness through assessment results, field observations, and store performance.
• Develop and deliver training materials and learning modules aligned with retail operational needs.
• Collaborate with Retail Operations, HCBP, and Learning teams to support employee development initiatives.
• Prepare training reports and provide recommendations for competency improvement and store performance enhancement.

What you will Need to Succeed

• Minimum Bachelor's degree (S1) in any major.
• Minimum 1 year of experience as a Trainer, Store Leader, or equivalent role.
• Strong understanding of retail operations, customer service standards, and employee development.
• Experience in training delivery, field coaching, competency assessment, and training evaluation.
• Good communication, presentation, facilitation, and interpersonal skills.
• Strong analytical and observation skills to identify competency gaps and improvement opportunities.
• Proficient in Microsoft Office, particularly PowerPoint and Excel.
• Willing to conduct regular field visits to retail stores to support training and development activities

Equal Opportunity Employer

At EIGER, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file.

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