Retail Training & Field Coaching Lead

PT Eigerindo Multi Produk Industri; Indonesia; On-site; IDR 90,000,000 - 120,000,000; Full time

Benefits offered by this job

Regular field visits to stores

Job summary

PT Eigerindo Multi Produk Industri is seeking a dedicated Training & Development professional to deliver and monitor programs for Retail Assistants, aimed at elevating competencies, service quality, and store performance. You will conduct field coaching, assessments, and evaluate training effectiveness to ensure alignment with retail operations and business goals.

Responsibilities include on-site mentoring, competency gap analysis, certification programs, and developing learning materials.

Qualifications

• Bachelor's degree (S1) in any major.
• At least 1 year of experience as a Trainer, Store Leader, or equivalent role.
• Strong understanding of retail operations, customer service standards, and employee development.
• Experience in training delivery, field coaching, competency assessment, and training evaluation.
• Excellent communication, presentation, facilitation and interpersonal skills.
• Willing to conduct regular field visits to retail stores.

Responsibilities

• Conduct training, coaching, and on-site mentoring to improve Retail Assistant competencies and service quality.
• Identify competency gaps and development needs based on store performance and field observations.
• Conduct competency assessments and certification programs to evaluate Retail Assistant capabilities.
• Monitor and evaluate training effectiveness through assessment results, field observations, and store performance.
• Develop and deliver training materials and learning modules aligned with retail operational needs.
• Collaborate with Retail Operations, HCBP, and Learning teams to support employee development initiatives.
• Prepare training reports and provide recommendations for competency improvement and store performance enhancement.

Skills

Retail operations understanding

Customer service standards

Training delivery

Field coaching

Competency assessment

Training evaluation

Communication skills

Presentation skills

Facilitation

Interpersonal skills

Microsoft Office (PowerPoint, Excel)

Regular field visits to stores

Education

Bachelor's degree (S1) in any major

Tools

PowerPoint

Excel

Job description

PT Eigerindo Multi Produk Industri is seeking a dedicated Training & Development professional to deliver and monitor programs for Retail Assistants, aimed at elevating competencies, service quality, and store performance. You will conduct field coaching, assessments, and evaluate training effectiveness to ensure alignment with retail operations and business goals.

Responsibilities include on-site mentoring, competency gap analysis, certification programs, and developing learning materials.