Retail Trainer

PT Eigerindo Multi Produk Industri; Jawa Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Eigerindo Multi Produk Industry di Bandung mencari tenaga pelatihan berpengalaman untuk menyampaikan program pelatihan bagi Retail Assistant. Peran ini mencakup pelatihan di lapangan, coaching, dan verifikasi kompetensi demi meningkatkan kualitas layanan serta kinerja toko.

Anda akan mengevaluasi efektivitas pelatihan melalui hasil penilaian, observasi, dan KPI toko, serta mengembangkan materi pembelajaran sesuai kebutuhan operasional ritel.

Qualifications

• Wajib memiliki gelar Bachelor’s degree (S1).
• Minimal 1 tahun pengalaman sebagai Trainer atau peran serupa.
• Memahami operasional ritel, standar layanan pelanggan, dan pengembangan karyawan.
• Berpengalaman dalam penyampaian pelatihan, coaching lapangan, penilaian kompetensi, dan evaluasi pelatihan.

Responsibilities

• Melakukan pelatihan, coaching, dan pendampingan di lokasi untuk meningkatkan kompetensi Retail Assistant.
• Mengidentifikasi celah kompetensi dan kebutuhan pengembangan berdasarkan kinerja toko.
• Melakukan penilaian kompetensi dan program sertifikasi untuk evaluasi kemampuan karyawan.
• Memantau efektivitas pelatihan melalui hasil penilaian, observasi lapangan, dan kinerja toko.
• Mengembangkan materi pelatihan dan modul pembelajaran sesuai kebutuhan operasional ritel.
• Berkoordinasi dengan Retail Operations, HCBP, dan tim Learning untuk mendukung inisiatif pengembangan karyawan.
• Menyusun laporan pelatihan dan memberikan rekomendasi peningkatan kompetensi serta kinerja toko.

Skills

Training delivery

Field coaching

Competency assessment

Training evaluation

Communication skills

MS Office (PowerPoint & Excel)

Education

Bachelor's degree (S1)

Tools

PowerPoint

Excel

Job description

In this role, you will be responsible for delivering and monitoring training and development programs for Retail Assistants to enhance employee competencies, service quality, and store performance.

You will play a key role in providing field coaching, conducting competency assessments, and evaluating training effectiveness to ensure employee development aligns with retail operational needs and business objectives.

In this role, you will get to:

Conduct training, coaching, and on-site mentoring to improve Retail Assistant competencies and service quality.

Identify competency gaps and development needs based on store performance and field observations.

Conduct competency assessments and certification programs to evaluate Retail Assistant capabilities.

Monitor and evaluate training effectiveness through assessment results, field observations, and store performance.

Develop and deliver training materials and learning modules aligned with retail operational needs.

Collaborate with Retail Operations, HCBP, and Learning teams to support employee development initiatives.

Prepare training reports and provide recommendations for competency improvement and store performance enhancement.

What You Will Need to Succeed

Minimum Bachelor's degree (S1) in any major.

Minimum 1 year of experience as a Trainer, Store Leader, or equivalent role.

Strong understanding of retail operations, customer service standards, and employee development.

Experience in training delivery, field coaching, competency assessment, and training evaluation.

Good communication, presentation, facilitation, and interpersonal skills.

Strong analytical and observation skills to identify competency gaps and improvement opportunities.

Proficient in Microsoft Office, particularly PowerPoint and Excel.

Willing to conduct regular field visits to retail stores to support training and development activities

Your application will include the following questions:

• Berapa gaji bulanan yang kamu inginkan?
• Kualifikasi mana yang kamu miliki?
• Apakah kamu bersedia berpindah lokasi untuk pekerjaan ini?

Wholesale Businesses 1,001-5,000 employees

Founded in 1979 in Bandung, Indonesia, Eiger has grown from a small brand with two sewing machines to the leader of the Outdoor& Lifestyle industry in Indonesia. Through PT. Eigerindo Multi Produk Industry, Eiger continues to lead Tropical Adventure in innovation through mountaineering, riding, and lifestyle products. Revered for its quality and commitment to products that push the boundaries of exploration, Eiger is setting its sights on new global markets and looking to expand with people who are up to the challenge.

Founded in 1979 in Bandung, Indonesia, Eiger has grown from a small brand with two sewing machines to the leader of the Outdoor& Lifestyle industry in Indonesia. Through PT. Eigerindo Multi Produk Industry, Eiger continues to lead Tropical Adventure in innovation through mountaineering, riding, and lifestyle products. Revered for its quality and commitment to products that push the boundaries of exploration, Eiger is setting its sights on new global markets and looking to expand with people who are up to the challenge.