Retail Store Lead - Sales, Digital & Operations

Kompas Gramedia - Kg Media; Banjar; On-site; IDR 16,531,000 - 33,062,000; Full time

Benefits offered by this job

Hourly wage incentives

Employee discounts

Advancement opportunities

Team environment

Training programs

Job summary

Kompas Gramedia - Kg Media in Banjar (Banjarmasin) seeks a Retail Store Team Lead to supervise daily store operations, motivate sales associates, and ensure exceptional customer experiences on the shop floor. You will assist the Store Manager, develop junior staff, manage product knowledge, visual merchandising, and inventory while upholding brand standards and driving sales growth in South Kalimantan.

This hands-on leadership role rewards initiative, training, and collaboration within a dynamic

Qualifications

• Leadership experience or potential in retail supervisory roles.
• Strong customer service orientation and communication skills.
• Understanding of basic store operations including sales and inventory.

Responsibilities

• Lead and motivate a team of retail associates to hit sales targets and deliver exceptional service.
• Assist with daily store operations and ensure adherence to policies.
• Provide training on product knowledge, sales techniques, and customer service standards.

Skills

Leadership

Customer service

Retail operations

Team motivation

Education

High school diploma

Job description

About the Role

Our client, a popular fashion retailer, is seeking an energetic and customer-focused Retail Store Team Lead to join their team in **Banjarmasin**, **South Kalimantan**, **ID**. This role is perfect for an individual with a passion for retail, excellent communication skills, and a desire to lead and inspire a sales team. As a Team Lead, you will support the Store Manager in daily operations, motivate associates to achieve sales goals, and ensure a positive customer shopping experience. You will be involved in all aspects of store operations, including customer service, sales, visual merchandising, and inventory management. We are looking for a hands-on leader who can effectively guide and develop junior staff members, fostering a collaborative and high-achieving team environment in **Banjarmasin**. This is an excellent opportunity for career growth within the retail sector, offering a chance to hone leadership skills and contribute directly to the store's success in **South Kalimantan**. Your role will be instrumental in upholding brand standards and delivering exceptional service.

Key Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets and deliver exceptional customer service.
• Assist with daily store operations, ensuring smooth workflow and adherence to company policies.
• Provide guidance and training to sales associates on product knowledge, sales techniques, and customer service standards.
• Engage with customers on the sales floor, offering assistance, answering inquiries, and ensuring a positive shopping experience.
• Support visual merchandising efforts to maintain attractive product displays and store presentation.
• Assist with inventory management tasks, including receiving, stocking, and cycle counts.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Contribute to opening and closing procedures as required.
• Maintain a strong understanding of current promotions and product knowledge.
• Foster a positive and collaborative team environment.

Requirements

• Previous experience in a retail sales role, with demonstrated leadership potential or experience as a supervisor.
• Strong customer service orientation and a passion for retail.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team.
• Basic understanding of retail operations, including sales and inventory.
• A proactive and positive attitude.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or equivalent; further education or retail certifications are a plus.
• Must be based in or willing to relocate to **Banjarmasin**, **South Kalimantan**, **ID**.

Benefits

• Competitive hourly wage with performance-based incentives.
• Employee discounts on merchandise.
• Opportunities for advancement to management positions.
• A dynamic and supportive team environment.
• Training programs to enhance sales and leadership skills.
• Contribute to the success of a well-known retail brand in **South Kalimantan**.