Store Leader: Pimpin Tim, Kendalikan Operasional & Penjualan

This is April; Manado; Remote; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Health & wellness benefits

Professional development opportunities

Flexible remote work

Remote work technology & support

Employee discounts & perks

Supportive remote team culture

Job summary

This is April in Indonesia is seeking a Senior Retail Store Manager to lead a remote-first team across Samarinda and other outlets. You will drive sales, optimize operations, and foster a high-performing remote culture.

The role demands 5+ years in retail management, strong leadership, data-driven decision making, and excellent communication. You will collaborate with marketing and operations to execute promotions and ensure exceptional customer service remotely.

Qualifications

• 5+ years in progressive retail management roles with sales leadership.
• Experience leading remote or hybrid teams.
• Strong understanding of retail operations, inventory, merchandising.
• Proven ability to analyze sales data and drive decisions.

Responsibilities

• Lead remote store network to achieve sales targets.
• Oversee daily operations and customer service quality remotely.
• Analyze performance data and optimize merchandising and stock.
• Collaborate with marketing and operations on promotions remotely.

Skills

Remote team leadership

Sales analytics

Communication

Strategic planning

Customer service focus

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

CRM systems

Retail management software

Virtual collaboration tools

Job description

Senior Retail Store Manager

Our client, a leading innovator in the retail sector, is seeking a highly motivated and experienced Senior Retail Store Manager to lead their dynamic team in Samarinda, East Kalimantan, ID . This is a unique opportunity to drive sales performance and operational excellence from a remote setting. As a fully remote-first position, you will leverage cutting-edge communication tools and strategies to connect with your team and stakeholders, ensuring seamless operations and a positive customer experience. We are looking for a visionary leader who can inspire a shared sense of purpose and foster a culture of continuous improvement within a geographically dispersed team. This role is critical in shaping the future of retail management, focusing on strategic planning and execution within a virtual environment. The ideal candidate will possess a deep understanding of retail dynamics and a proven ability to manage and motivate teams remotely.

Key Responsibilities

• Develop and implement strategic sales plans to achieve company objectives and sales targets for the Samarinda, East Kalimantan, ID region, adapted for a remote management structure.
• Oversee day-to-day operations of assigned retail outlets, ensuring efficiency and high standards of customer service, while managing remotely.
• Recruit, train, and mentor store staff, fostering a collaborative and high‑performing remote team environment.
• Monitor inventory levels, manage stock, and implement effective merchandising strategies to maximize sales potential.
• Analyze sales data, market trends, and competitor activities to identify opportunities for growth and improvement.
• Manage budgets, control expenses, and ensure profitability across all assigned retail locations.
• Uphold company policies and procedures, ensuring compliance with all relevant regulations, particularly concerning remote operations and team management.
• Act as the primary point of contact for customer inquiries and issue resolution, maintaining high levels of customer satisfaction.
• Collaborate with marketing and operations teams to execute promotional campaigns and in‑store initiatives effectively, despite the remote nature of the role.

Requirements

• Minimum of 5 years of progressive experience in retail management, with a proven track record of success in driving sales and managing teams.
• Demonstrated ability to lead and manage teams effectively in a remote or hybrid work environment.
• Strong understanding of retail operations, merchandising, inventory management, and customer service principles.
• Excellent communication, interpersonal, and leadership skills, with the ability to inspire and motivate a diverse team.
• Proficiency in using retail management software, CRM systems, and virtual collaboration tools.
• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
• Proven ability to analyze sales data and make data‑driven decisions.
• Adaptability and a proactive approach to problem‑solving in a dynamic retail landscape.
• Must be eligible to work remotely and reside within a suitable time zone for collaboration.

Benefits

• Competitive salary and performance‑based bonuses.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career advancement within a growing organization.
• Flexible remote work arrangements that promote work‑life balance.
• Access to state‑of‑the‑art remote work technology and support.
• Employee discounts on company products and services.
• A supportive and collaborative remote team culture.