Restaurant Head

PT Bangun Eksotis Nugraha; Provinsi Bali; On-site; IDR 240,000,000 - 360,000,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Staff meals during shifts

Staff discounts

Job summary

PT Bangun Eksotis Nugraha in Badung, Bali, seeks an experienced Restaurant Head to lead our restaurant operations. This contract role focuses on delivering world-class dining, managing service standards, and driving profitability in a dynamic hospitality environment.

You will oversee day-to-day operations, train staff, control costs, and collaborate with the kitchen team to ensure exceptional guest experiences, while upholding health and safety regulations and brand values.

Qualifications

• 5+ years of restaurant management or hospitality operations experience.
• Proven leadership with large teams and staff development.
• Fluency in English; Indonesian knowledge advantageous.
• Strong knowledge of F&B service standards and menu management.

Responsibilities

• Managing day-to-day restaurant operations, including service scheduling and guest flow.
• Leading, training, and motivating staff to ensure exceptional service.
• Developing and implementing procedures to enhance guest satisfaction.
• Managing budgets, costs, and profitability.
• Coordinating with kitchen team for timely service and quality control.

Skills

Leadership

POS proficiency

Budgeting

Customer service

Communication

Team management

Food & beverage knowledge

Tools

POS systems

Job description

About us

PT Bangun Eksotis Nugraha is a distinguished hospitality operator committed to delivering exceptional guest experiences in one of the world's most sought-after destinations. Based in Badung, Bali, we specialise in creating memorable moments for our guests through outstanding service, culinary excellence, and authentic hospitality. Our commitment to quality and innovation has established us as a respected leader in the hospitality and tourism sector.

About the role

We are seeking an experienced Restaurant Head to lead our restaurant operations in Badung, Bali. This is a contract position that offers an exciting opportunity to manage and elevate our dining experience. As Restaurant Head, you will be responsible for overseeing all aspects of restaurant operations, maintaining service excellence, and ensuring guests receive a world-class dining experience that reflects our brand values. This role is pivotal to our hospitality offering and requires a dynamic leader who can inspire teams, drive performance, and contribute strategically to our business objectives.

Key responsibilities

• Managing day-to-day restaurant operations, including service scheduling, table management, and customer flow
• Leading, training, and motivating the restaurant staff to ensure exceptional service standards
• Developing and implementing operational procedures and policies that enhance guest satisfaction
• Maintaining food and beverage quality standards and ensuring compliance with health and safety regulations
• Managing restaurant budgets, controlling costs, and optimising profitability
• Coordinating with the kitchen team to ensure efficient food preparation and timely service delivery
• Handling guest concerns and complaints professionally to maintain reputation and loyalty
• Conducting regular staff training and performance evaluations
• Maintaining cleanliness and maintenance standards throughout the restaurant
• Creating an engaging dining atmosphere and implementing marketing initiatives to drive customer retention

What we're looking for

• 5+ years of restaurant management or hospitality operations experience in a similar or upscale setting
• Proven leadership abilities with experience managing and developing large teams
• Strong knowledge of food and beverage service standards, culinary operations, and menu management
• Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff
• Proficiency in restaurant management systems and point-of-sale (POS) technology
• Demonstrated financial management skills with experience in budgeting and cost control
• Customer service excellence and a commitment to creating memorable guest experiences
• Flexibility and adaptability to work varying shifts, including evenings and weekends
• Knowledge of health and safety regulations and food hygiene standards
• Fluency in English is essential; knowledge of Indonesian or other local languages is advantageous

What we offer

At PT Bangun Eksotis Nugraha, we value our team members and provide a competitive package designed to support your professional growth and wellbeing. Benefits include a competitive salary commensurate with experience, opportunities for career development within our growing hospitality portfolio, and the chance to work in one of Bali's most vibrant hospitality environments. We offer a collaborative work culture that encourages innovation and excellence, access to staff discounts and meals during shifts, and a supportive team environment where your contributions are recognised and rewarded. We are committed to creating a workplace where you can thrive professionally whilst enjoying the unique lifestyle that Bali offers.