Front Office Manager (Mandarin Speaker)

PT Bangun Eksotis Nugraha; Provinsi Bali; On-site; IDR 200,880,000 - 357,120,000; Full time

Benefits offered by this job

Health insurance

Staff accommodation

Discounted meals

Training program

Career development

Work-life balance

Diversity & inclusion

Job summary

PT Bangun Eksotis Nugraha in Badung, Bali, seeks a Front Office Manager fluent in Mandarin to oversee guest reception, check-in/out, and front desk operations. You will lead a diverse team, coordinate with housekeeping and F&B, and ensure guest satisfaction while maintaining data security and service standards.

This full-time role requires 3–5 years in front office management, strong Mandarin and English, and a track record of delivering exceptional service.

Qualifications

• Minimum 3–5 years' experience in front office management or hotel reception management.
• Fluent in Mandarin Chinese with strong English language skills.
• Experience supervising front office staff and coordinating with departments.

Responsibilities

• Oversee all front office operations including reception, concierge services, and guest relations to ensure seamless service delivery
• Manage guest check-in and check-out procedures, ensuring accuracy and efficiency whilst maintaining a welcoming atmosphere
• Communicate with Mandarin-speaking guests in their native language to provide personalised service and address enquiries and concerns
• Supervise and train front office staff, including receptionists and concierge personnel, to maintain service standards and consistency
• Coordinate with other departments including housekeeping, maintenance, and food and beverage to enhance overall guest experience
• Handle guest complaints and issues professionally and promptly, implementing effective solutions to ensure satisfaction
• Manage reservations systems, maintain accurate guest records, and ensure compliance with data protection protocols
• Monitor front office budgets, manage expenses, and identify opportunities for cost optimisation without compromising service quality
• Prepare reports on front office performance, guest feedback, and operational metrics for management review
• Ensure compliance with health, safety, and security regulations throughout the front office area

Skills

Mandarin Chinese

Front office management

Guest service

Leadership

Communication

English proficiency

Job description

About the role

PT Bangun Eksotis Nugraha is seeking an experienced Front Office Manager (Mandarin Speaker) to join our hospitality team in Badung, Bali. This is a full-time position that plays a crucial role in delivering exceptional guest experiences and managing our front office operations. As Front Office Manager, you will be the first point of contact for our guests and will oversee all aspects of guest reception, check-in and check-out procedures, and day-to-day front office administration. Your proficiency in Mandarin Chinese will be essential in serving our growing clientele from China and Mandarin-speaking regions, making this role strategically important to our business objectives and guest satisfaction initiatives.

Key responsibilities

Oversee all front office operations including reception, concierge services, and guest relations to ensure seamless service delivery

Manage guest check-in and check-out procedures, ensuring accuracy and efficiency whilst maintaining a welcoming atmosphere

Communicate with Mandarin-speaking guests in their native language to provide personalised service and address enquiries and concerns

Supervise and train front office staff, including receptionists and concierge personnel, to maintain service standards and consistency

Coordinate with other departments including housekeeping, maintenance, and food and beverage to enhance overall guest experience

Handle guest complaints and issues professionally and promptly, implementing effective solutions to ensure satisfaction

Manage reservations systems, maintain accurate guest records, and ensure compliance with data protection protocols

Monitor front office budgets, manage expenses, and identify opportunities for cost optimisation without compromising service quality

Prepare reports on front office performance, guest feedback, and operational metrics for management review

Ensure compliance with health, safety, and security regulations throughout the front office area

What we're looking for

Fluent in Mandarin Chinese (spoken and written) with strong English language skills

Minimum 3-5 years' experience in front office management or hotel reception management within a hospitality setting

Proven track record in delivering exceptional guest service and building positive guest relationships

Strong leadership and team management abilities, with experience supervising front office staff

Proficiency in front office management systems and hotel booking software

Excellent organisational and multitasking skills, with the ability to manage multiple priorities simultaneously

Outstanding communication skills, both verbal and written, with the ability to interact professionally with guests and colleagues at all levels

Problem-solving mindset with the ability to handle difficult situations calmly and professionally

Knowledge of Bali tourism and local attractions would be advantageous

Certification in hospitality management or hotel operations would be beneficial

What we offer

PT Bangun Eksotis Nugraha is committed to providing a supportive and rewarding work environment where employees can thrive. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include health insurance coverage, staff accommodation options, discounted meals at our facility, and opportunities for professional development and career advancement within the hospitality sector. We pride ourselves on fostering a collaborative team culture where your contributions are valued and recognised. We provide ongoing training to support your career growth, and we encourage a healthy work-life balance through flexible scheduling where possible. As an international hospitality business, we celebrate diversity and provide equal opportunities for all employees.

About us

PT Bangun Eksotis Nugraha is a forward-thinking hospitality company based in Badung, Bali, dedicated to providing world-class accommodation and services to international guests. We are committed to excellence in all aspects of guest experience, cultural respect, and sustainable tourism practices. Our mission is to showcase the beauty of Bali whilst delivering exceptional service that exceeds guest expectations. We pride ourselves on creating a welcoming environment for guests from around the world and maintaining high standards of professionalism across all departments. With a focus on authentic Balinese hospitality combined with international service standards, we continue to grow and expand our offerings to our valued guests.

If you meet the above requirements and are passionate about providing outstanding hospitality service, we would like to hear from you. We look forward to welcoming a dedicated professional to our team.