Residence Manager

Mazari Group; Provinsi Bali; On-site; IDR 420,000,000 - 560,000,000; Full time

Job summary

Svara Boutique Residences, part of Mazari Group, seeks a Residence Manager to support the Operations Manager in daily villa and guest operations on the Bali property. This hands-on role coordinates Front Office, Butler, Housekeeping, Engineering, and F&B to maintain luxury standards.

Ideal candidates hold a Diploma or Bachelor’s in Hospitality or related field, 5+ years in hospitality ops, supervision experience, and fluent English with Bahasa Indonesia.

Qualifications

• Diploma or Bachelor’s in Hospitality or related field
• 5+ years in hospitality operations
• Experience supervising teams
• Excellent guest-service mindset and organisational skills
• Fluent English; Bahasa Indonesia required

Responsibilities

• Oversee daily operations of Svara Boutique Residences in Bali
• Coordinate Front Office, Butler, Housekeeping, Engineering, and F&B across teams
• Conduct regular villa inspections and address defects and readiness
• Manage guest arrivals, requests, complaints, and special arrangements
• Escalate issues to Operations Manager when needed and propose improvements
• Allocate daily tasks, staff coverage, and priorities across departments
• Ensure SOPs, service standards, safety procedures, and policies are followed
• Assist with staff briefing, coaching, training, and performance follow-up
• Support inventory, purchasing, and cost-control measures
• Liaise with external vendors to meet standards and timelines
• Represent Operations Manager when required and cover property in their absence

Skills

Leadership

Guest service

Multitask coordination

English fluency

Bahasa Indonesia

Education

Diploma or Bachelor’s in Hospitality or Business

Tools

PMS software

Job description

Svara Boutique Residences is a boutique hospitality property in Uluwatu, Bali, offering private residences, wellness facilities, and personalised guest service.

We are looking for a Residence Manager to support the Operations Manager in overseeing the day-to-day operations of Svara Boutique Residences.

This is a hands-on operational role for someone who is highly organised, guest-focused, and comfortable coordinating across multiple functions. As the second person within the operations team, you will help translate operational standards into consistent execution across the property.

The Role

You will:

• Support the Operations Manager in overseeing the daily operations of Svara Boutique Residences
• Act as a key operational leader on the ground, ensuring smooth coordination between Front Office, Butler, Housekeeping, Engineering, F&B, and other operational teams
• Monitor daily operations and ensure villas, facilities, and guest areas are consistently maintained to Svara’s standards
• Conduct regular property and villa inspections, following up on defects, maintenance issues, cleanliness, and operational readiness
• Support the management of guest arrivals, departures, requests, complaints, and special arrangements
• Step in to resolve operational and guest issues promptly, escalating matters to the Operations Manager when required
• Coordinate daily task allocation, staff coverage, and operational priorities across departments
• Monitor adherence to SOPs, service standards, safety procedures, and company policies
• Support staff briefing, training, coaching, and performance follow-up
• Assist with inventory, purchasing, operational supplies, and cost control
• Review daily operational reports and identify issues, trends, and opportunities for improvement
• Coordinate with external vendors and service providers to ensure work is completed according to agreed standards and timelines
• Support the Operations Manager in implementing operational improvements and new initiatives
• Act as the Operations Manager’s representative when required and take responsibility for the property in their absence

What We’re Looking For

• Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field
• 5+ years of experience in hospitality operations, preferably within a villa, boutique hotel, resort, or luxury hospitality environment
• Previous supervisory or assistant management experience is strongly preferred
• Strong understanding of day-to-day hospitality operations, including guest service, housekeeping, maintenance, and front office
• Highly organised with strong attention to detail and follow-through
• Confident in coordinating multiple teams and priorities simultaneously
• Strong problem-solving skills with a hands‑on approach to operations
• Good understanding of hospitality SOPs, service standards, and operational reporting
• Comfortable using PMS and other operational systems
• Fluent English; Bahasa Indonesia required
• Strong communication and interpersonal skills
• Proactive, reliable, and comfortable working in a fast‑paced operational environment
• Willingness to be hands‑on and involved in the day-to‑day running of the property

Why Mazari?

This is an opportunity to take a key operational role within a growing boutique hospitality group and be closely involved in shaping the day-to-day experience of Svara Boutique Residences.

You will work closely with the Operations Manager and wider management team, with meaningful responsibility across guest experience, people, property standards, and operational improvement.

The role offers strong exposure to the full operation of a luxury boutique residence and the opportunity to grow with Mazari Stays as the portfolio expands.