Hospitality Operational Manager

PT Semara Jaya Indonesia; Kecamatan Ubud; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

Tropical Kasbah in Bali seeks an experienced Operations Manager with a proven hospitality background to lead daily operations across our properties and uphold guest satisfaction standards.

You will oversee reservations via GuestPro, OTA platforms, and direct website bookings, maintaining accurate availability and room allocations, coordinating with front office, housekeeping, and maintenance, and driving consistent service excellence.

Qualifications

• Hospitality experience in Bali with proven management responsibilities.
• Hands-on experience with GuestPro, OTA platforms, and direct website bookings.
• Excellent spoken and written English.
• Exceptional attention to detail, organisation, and follow-through.
• Ability to prioritise, make decisions, and work under pressure.
• Flexible with working hours to meet operational needs.
• Committed to a long-term role.

Responsibilities

• Oversee daily operations and coordinate teams across our properties.
• Manage and monitor reservations through GuestPro, our website, and OTA platforms.
• Keep availability, rates, room allocations, and booking information accurate and consistent across all channels.
• Follow up on payments, special requests, booking changes, and cancellations.
• Anticipate operational issues and resolve them promptly.
• Ensure clear communication between reservations, front office, housekeeping, and maintenance.
• Follow tasks through to completion and check that standards are consistently met.

Skills

Reservation management

Operations leadership

English proficiency

Attention to detail

Organisational skills

Decision making under pressure

Flexible working hours

Tools

GuestPro

OTA platforms

Direct website bookings

Job description

Tropical Kasbah is looking for an experienced Operations Manager with a strong background in Bali’s hospitality industry. We need a reliable, hardworking professional who can lead daily operations, manage reservations accurately, and maintain high standards across our properties.

This role requires strong operational leadership and hands-on expertise in booking management.

Key responsibilities:

• Oversee daily operations and coordinate teams across our properties.
• Manage and monitor reservations through GuestPro, our website, and OTA platforms.
• Keep availability, rates, room allocations, and booking information accurate and consistent across all channels.
• Follow up on payments, special requests, booking changes, and cancellations.
• Anticipate operational issues and resolve them promptly.
• Ensure clear communication between reservations, front office, housekeeping, and maintenance.
• Follow tasks through to completion and check that standards are consistently met.

What we’re looking for:

• Substantial hospitality experience in Bali, including proven management responsibilities.
• Strong practical experience with GuestPro, OTA platforms, and direct website bookings.
• Excellent spoken and written English.
• Exceptional attention to detail, organisation, and follow-through.
• The ability to prioritise, make decisions, and work effectively under pressure.
• Flexibility with working hours to meet operational needs.
• A strong work ethic, a dependable professional track record, and a commitment to a long-term role.

We are looking for someone who takes ownership, checks the details, and ensures nothing is overlooked.