Deputy Resort Manager

Belalu Bali Boutique & SPA experience; Kecamatan Ubud; On-site; IDR 446,400,000 - 892,800,000; Full time

Benefits offered by this job

Health and wellness support

Complimentary meals during shifts

Exclusive spa and resort facilities

Job summary

Belalu Bali Boutique & SPA experience in Ubud, Bali is seeking an experienced Deputy Resort Manager to join the management team and help lead daily operations, guest service excellence, and strategic planning at our luxury boutique retreat overlooking the jungle and river valley.

This full‑time role works alongside the owners to oversee accommodation, dining, spa, recreation, housekeeping and facilities, while maintaining top standards, staff development, operational budgets, safety, and

Qualifications

• Minimum 5+ years' experience in resort/hospitality management.
• Proven track record of managing operations, staff, and guest satisfaction in a luxury boutique setting.
• Strong leadership and team management skills with ability to motivate and develop staff across levels.
• Excellent communication and interpersonal skills with fluency in English; Indonesian language skills advantageous.
• Proficiency in hospitality management systems and MS Office.

Responsibilities

• Oversee daily resort operations including accommodation, dining, spa, and activities.
• Manage staff schedules, training, and performance across departments.
• Monitor guest satisfaction and address concerns with corrective actions.
• Maintain operating budgets and seek cost efficiencies without compromising quality.
• Ensure compliance with health, safety, and environmental regulations.

Skills

Leadership

Staff management

Guest service focus

English communication

Hospitality software

Tools

PMS

MS Office

Job description

About us
Belalu Bali Boutique & SPA experience is a luxurious, intimate resort located in the heart of Ubud, Bali.

Belalu Bali - an unique holistic retreat experience for eco-conscious people without compromising luxury and comfort. Belalu Bali - 5 star Boutique experience with new-generation villas built in harmony with their ambient environment. Built in harmony with its surrounding, Belalu Bali offers exquisite villas of new generation.

Each villa is with a wow factor, located on the edge of a stiff cliff, with a view to the gorge of the River in the heart of the cultural capital of Bali - UBUD. It has an independent infinity swimming-pool, Jacuzzi and terrace-shape garden, a separate entrance, bedroom, semi-open bathroom, decking, balcony and a lounge area from which you will enjoy a breath-taking view towards the jungle.

About the role
We are seeking an experienced Deputy Resort Manager /Executive Manager vs. CEO/ to join our management team at Belalu Bali Boutique & SPA experience in Ubud, Bali. This is a full-time position that plays a crucial operational and strategic role within our resort. You will work alongside with the owners to oversee all aspects of daily resort operations, ensuring our guests receive outstanding service whilst maintaining the highest standards of quality and professionalism.

Key responsibilities

Assisting the owners and all team in overseeing all daily resort operations, including accommodation, dining, spa services, and recreational activities

Managing staff schedules, training, and performance evaluations across all departments to ensure service excellence

Monitoring guest satisfaction, responding to concerns and complaints professionally, and implementing corrective actions where necessary

Maintaining operational budgets, managing expenses, and identifying opportunities for cost efficiency without compromising quality

Ensuring compliance with local regulations, health and safety standards, and environmental sustainability practices

Overseeing housekeeping, maintenance, and facilities management to ensure the resort remains pristine

Managing guest relations, special requests, and event coordination to enhance the guest experience

Conducting regular property inspections and maintaining comprehensive documentation and reporting

Acting as Resort Manager and assuming full management responsibilities during periods of absence

What we're looking for

Minimum 5+ years' experience in resort or hospitality management within a luxury or boutique setting resort/ hotel

Proven track record of successfully managing operations, staff, and guest satisfaction in a multi-departmental environment

Strong leadership and team management skills with the ability to motivate and develop staff across all levels

Excellent communication and interpersonal skills with fluency in English; proficiency in Indonesian and other languages is advantageous

Proficiency in hospitality management systems and Microsoft Office applications

Knowledge of local Balinese culture and sensitivity to cultural practices

Sound understanding of health, safety, and environmental regulations applicable to hospitality operations

Outstanding organizational and problem-solving abilities with strong attention to detail

Flexibility to work varied hours, including weekends and public holidays as required

A passion for delivering exceptional guest experiences and maintaining high operational standards

What we offer
We are committed to creating a workplace where our team thrives. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include comprehensive health and wellness support, complimentary meals during shifts, and exclusive access to our spa and resort facilities. We provide ongoing professional development and training opportunities to support your career progression within the hospitality industry. Work-life balance is important to us, and we encourage team members to maintain their wellbeing whilst delivering excellence.

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