Operational Manager/Hotel Manager – Bingin, Bali

Baliwood Bingin; Provinsi Bali; On-site; IDR 446,400,000 - 725,400,000; Full time

Benefits offered by this job

Beautiful working environment in Bingi

Key management role with influence

Dynamic business with retreats, events

Competitive salary package based on经验

Job summary

Baliwood Bingin is a boutique hotel in Bingin, Bali, inviting an Operational Manager/Hotel Manager to take ownership of day-to-day operations and drive service excellence across all departments.

The role requires hands-on leadership, proactive problem solving, and a focus on premium guest experiences. You will lead maintenance, guest relations, and a team to ensure flawless operation and memorable stays for guests in a growing boutique setting.

Qualifications

• Proven experience in hotel operations, hospitality management, or resort management.
• Experience from boutique hotels, villas, luxury hospitality, or pre-opening projects is highly valued.
• Strong leadership skills with the ability to gain respect and lead teams effectively.
• Excellent problem-solving skills and strong business judgment.
• Strong understanding of premium guest service and operational excellence.
• Good understanding of maintenance follow-up and property standards.
• Highly organized, detail-oriented, and proactive.
• Hands-on attitude with willingness to be involved where needed.
• Calm, confident, and professional under pressure.
• Fluent English required (additional languages are an advantage).

Responsibilities

• Oversee the full daily operation of the hotel across all departments.
• Ensure smooth coordination between front office, housekeeping, maintenance, guest relations, and external suppliers.
• Maintain high operational standards and efficient day-to-day systems.
• Ensure the property is always guest-ready, polished, and professionally run.
• Lead, train, motivate, and manage the hotel team across departments.
• Create clear structure, routines, and accountability for all staff.
• Ensure team members follow instructions, procedures, and service standards.
• Build a positive, productive, and respectful working culture.
• Manage performance, discipline, and development when required.
• Quickly identify operational challenges and implement practical solutions.
• Stay calm under pressure and make strong decisions when needed.
• Anticipate issues before they arise and stay one step ahead.
• Take full ownership of making sure the hotel runs efficiently every day.
• Support retreats, events, private buyouts, and group bookings.
• Assist ownership with concept development and continuous improvement.
• Monitor costs, stock levels, and operational performance.

Job description

Operational Manager/Hotel Manager – Bingin, Bali

Operational Manager / Hotel Manager – Baliwood Bingin, Bali

Baliwood Bingin is a boutique hotel in the heart of Bingin, Bali, offering 14 rooms, a rooftop yoga shala, spa, infinity pool, and a relaxed luxury atmosphere. In addition to traditional hotel stays, the property is also positioned for retreats, private buyouts, events, and exclusive group experiences.

We are looking for an exceptional Operational Manager / Hotel Manager to take full ownership of the day-to-day running of the hotel and lead the property to the highest operational and guest service standards.

This is a key leadership role for someone who combines strong hospitality experience with excellent people management, operational discipline, problem-solving ability, and a hands-on approach. You must be someone who naturally stays on top of everything, takes initiative, and ensures the property runs smoothly at all times.

The Role

You will be responsible for the complete daily operation of the hotel, ensuring every department performs efficiently and every guest receives an outstanding experience. You will lead the team, maintain standards, oversee maintenance, solve problems quickly, and create a culture of accountability, pride, and service excellence.

Key Responsibilities

Hotel Operations

• Oversee the full daily operation of the hotel across all departments
• Ensure smooth coordination between front office, housekeeping, maintenance, guest relations, and external suppliers
• Maintain high operational standards and efficient day-to-day systems
• Ensure the property is always guest-ready, polished, and professionally run

Guest Experience & Service Standards

• Deliver and maintain exceptional guest service standards throughout the property
• Ensure rooms, public areas, spa, pool, and facilities are always presented at a premium level
• Handle guest feedback and operational issues professionally and efficiently
• Create memorable guest experiences and maintain a warm boutique hospitality culture

Maintenance & Property Standards

• Be fully on top of all maintenance matters, repairs, and preventive maintenance schedules
• Follow up closely with engineers, contractors, and suppliers to ensure tasks are completed properly and on time
• Conduct regular inspections of rooms and facilities to identify issues before they become problems
• Ensure all technical systems are functioning smoothly and reliably

Leadership & Staff Management

• Lead, train, motivate, and manage the hotel team across departments
• Create clear structure, routines, and accountability for all staff
• Ensure team members follow instructions, procedures, and service standards
• Build a positive, productive, and respectful working culture
• Manage performance, discipline, and development when required

Problem Solving & Ownership

• Quickly identify operational challenges and implement practical solutions
• Stay calm under pressure and make strong decisions when needed
• Anticipate issues before they arise and stay one step ahead
• Take full ownership of making sure the hotel runs efficiently every day

Growth & Commercial Support

• Support retreats, events, private buyouts, and group bookings
• Assist ownership with concept development and continuous improvement
• Monitor costs, stock levels, and operational performance

Ideal Candidate

Proven experience in hotel operations, hospitality management, or resort management

Experience from boutique hotels, villas, luxury hospitality, or pre-opening projects is highly valued

Strong leadership skills with the ability to gain respect and lead teams effectively

Excellent problem-solving skills and strong business judgment

Strong understanding of premium guest service and operational excellence

Good understanding of maintenance follow-up and property standards

Highly organized, detail-oriented, and proactive

Hands‑on attitude with willingness to be involved where needed

Calm, confident, and professional under pressure

Fluent English required (additional languages are an advantage)

Personality We Are Looking For

Natural leader with strong presence

High standards and pride in excellence

Structured and highly organized

Reliable and accountable

Smart, practical, and solution-oriented

Service-minded with warmth and professionalism

Able to get things done through others while leading by example

What We Offer

Opportunity to lead a unique and growing boutique hotel brand in Bali

Key management role with responsibility and influence

Beautiful working environment in Bingin

Dynamic business with retreats, hospitality, and lifestyle focus

Competitive salary package based on experience