Hospitality Manager

Entrepreneur Resorts Limited; Provinsi Bali; On-site; IDR 390,600,000 - 613,800,000; Full time

Job summary

Entrepreneur Resorts Pvt Ltd seeks an experienced Hospitality Manager to oversee day-to-day operations and elevate guest experiences across the property. The role requires a hands-on, entrepreneurial leader who can actively drive sales, form partnerships, and generate business beyond a dedicated sales team.

Responsibilities span Guest Experience, Operational Management, Leadership, and Financial Performance, with a focus on luxury standards, staff development, and cost control.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum of 5 years progressive hospitality management experience.
• At least 2 years in a leadership role within luxury resort or hotel settings.
• Experience in international environments, Southeast Asia or Bali preferred.

Responsibilities

• Oversee day‑to‑day property operations to ensure seamless guest experiences across departments.
• Drive sales, build partnerships, and generate business beyond a dedicated sales team.
• Lead staffing, scheduling, and performance reviews to maintain high morale and productivity.
• Monitor KPIs (occupancy, ADR, RevPAR) and manage budgets with cost controls.
• Maintain strict quality, hygiene, and safety standards across all areas.

Skills

Leadership

Communication

Interpersonal skills

Financial acumen

PMS

English fluency

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

PMS

Job description

Entrepreneur Resorts Pvt Ltd is looking for an experienced and service-driven Hospitality Manager to oversee day-to-day operations and ensure exceptional guest experiences across the property. This role goes beyond traditional operations and requires someone who can actively drive sales, build partnerships, and generate business without relying solely on a dedicated sales team. The ideal candidate will be hands‑on, entrepreneurial, and capable of converting opportunities into revenue while maintaining exceptional guest experience.

Key Responsibilities

Guest Experience and Service Excellence

• Ensure exceptional guest experiences by maintaining and exceeding service standards across all departments (Front Office, Housekeeping, Food & Beverage, Spa/Wellness).
• Handle all guest inquiries, requests, and complaints professionally and promptly, ensuring swift and satisfactory resolution.
• Develop and implement personalized guest recognition programs tailored to the luxury market.
• Monitor guest feedback (internal surveys, online reviews, social media) and initiate corrective actions and continuous improvement strategies.

Operational Management

• Oversee the daily operations of the property, ensuring all facilities are impeccably maintained, safe, and fully operational.
• Manage property maintenance schedules and coordinate with engineering teams to minimise disruption to guests.
• Implement and maintain strict quality control and hygiene standards across all property areas, adhering to local Balinese regulations and international best practices.
• Efficiently manage inventory and procurement processes to control costs while ensuring the availability of high‑quality supplies.

Leadership and Team Development

• Conduct regular performance reviews and provide continuous coaching and development opportunities.
• Create departmental schedules and manage staffing levels to ensure optimal coverage and efficient labor utilization.
• Foster a collaborative and engaging work environment that encourages staff retention and high morale.

Financial Management and Performance

• Work with the finance department to develop and manage the annual operating budget, focusing on maximising revenue and controlling expenses.
• Monitor and analyse key performance indicators (KPIs) such as occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction scores.
• Implement cost‑saving measures without compromising guest experience or service quality.
• Oversee cash handling and financial reporting procedures, ensuring accuracy and compliance.

Sales, Marketing, and Community Relations

Work closely with marketing (or independently if required) to:

• Promote the property through social media and digital channels
• Collaborate with influencers and partners
• Plan events, activations, and experiences to attract guests
• Identify new revenue streams (events, experiences, collaborations)

Qualifications and Requirements

Education:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.

Experience:

Minimum of 5 years of progressive experience in hospitality management, with at least 2 years in a leadership role (e.g., Hospitality Manager, Hotel Manager, Operations Manager, Resort Manager), preferably within a luxury resort or boutique hotel setting. Experience in an international environment, particularly in Southeast Asia or Bali, is highly advantageous.

Skills:

• Exceptional leadership, communication, and interpersonal skills.
• Strong financial acumen and experience with budgeting, forecasting, and P&L management.
• Proficiency in Property Management Systems (PMS) and standard office software.
• Proven ability to drive high levels of guest satisfaction and manage complex operational issues.
• Cultural sensitivity and the ability to work effectively with local Balinese staff and international clientele.

Language:

Fluency in English (written and spoken) is essential. Proficiency in Bahasa Indonesia or other relevant languages is a significant asset.