Reservations & Guest Experience Specialist

Ayana; Bari; On-site; IDR 42,000,000 - 66,000,000; Full time

Job summary

Ayana Bali invites applications for a front desk and reservations role. You will assist with reservations, answer inquiries, and help guests checking in and out while coordinating with departments to ensure a seamless stay. The position focuses on guest service quality and accuracy of records.

Ideal candidates have Indonesian citizenship, at least one year in hospitality, strong English communication, and a diploma in hospitality. Additional language skills are a plus.

Qualifications

• Indonesian citizenship is required.
• Minimum 1 year of experience in hospitality or related fields.
• Ability to multitask, prioritize, and manage time effectively.
• Customer service oriented mindset.
• Excellent English communication skills; knowledge of additional languages is an advantage.
• Diploma in Hospitality or related field; Bachelor's degree is desirable.

Responsibilities

• Assist in handling reservations and bookings.
• Provide information about room availability, rates, and amenities.
• Assist with checking guests in and out.
• Manage incoming calls and respond to guest inquiries.
• Coordinate with other departments to ensure a smooth guest experience.
• Maintain accurate records of reservations and guest information.

Skills

Excellent English

Multitasking

Customer service

Education

Diploma in Hospitality

Bachelor's degree desirable

Job description

Ayana Bali invites applications for a front desk and reservations role. You will assist with reservations, answer inquiries, and help guests checking in and out while coordinating with departments to ensure a seamless stay. The position focuses on guest service quality and accuracy of records.

Ideal candidates have Indonesian citizenship, at least one year in hospitality, strong English communication, and a diploma in hospitality. Additional language skills are a plus.