Korean Guest Relations Specialist

AYANA Hospitality; Provinsi Bali; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

AYANA Hospitality in Bali invites an experienced Guest Relations specialist to join Bali's largest integrated resort team. You will welcome guests, assist VIPs, and promote hotel amenities to enhance guest experiences.

Key responsibilities include anticipating guest needs, handling inquiries, and maintaining health and quality standards while delivering exceptional service in a luxury resort.

Qualifications

• Korean expatriate status is required.
• At least 1 year experience in the same role at a large luxury resort.
• Excellent English communication skills, written and spoken.
• Experience operating a hotel management system is an advantage.
• Diploma in Rooms Division or Hotel Management; Bachelor's degree desirable.

Responsibilities

• Review arrival lists to welcome guests.
• Attend to special guests (e.g. VIPs) and answer inquiries.
• Assist in preparing welcome folders with collateral (menus, area descriptions).
• Provide information about amenities, areas and venues and promote services.
• Anticipate guest needs and build rapport with customers.
• Assist with tasks such as coordinating travel arrangements and taking messages.
• Address customer complaints and escalate to the Guest Relations Manager when needed.
• Ensure compliance with health and quality standards.

Skills

Korean language

English proficiency

Guest relations

Customer service

Education

Diploma in Rooms Division/Hotel Management

Bachelor’s degree (desirable)

Tools

Hotel management system

Job description

AYANA Hospitality in Bali invites an experienced Guest Relations specialist to join Bali's largest integrated resort team. You will welcome guests, assist VIPs, and promote hotel amenities to enhance guest experiences.

Key responsibilities include anticipating guest needs, handling inquiries, and maintaining health and quality standards while delivering exceptional service in a luxury resort.