Reservations & Guest Services Specialist

AYANA Hospitality; Provinsi Bali; On-site; IDR 39,060,000 - 55,800,000; Full time

Job summary

AYANA Hospitality in Bali invites you to join Bali's largest integrated resort as a Guest Reservations/Front Desk associate. You will manage bookings, share information on room availability and rates, and respond to guest inquiries with a courteous, professional demeanor.

We seek Indonesian citizens with 1 year in hospitality, strong English, and excellent communication and multitasking abilities. Familiarity with PMS or Channel Manager is a plus; academic credentials in hospitality are

Qualifications

• Indonesian citizen only.
• Minimum 1 year experience in same role in hospitality.
• Excellent written and verbal communication skills.
• Proficient English in written and spoken; other languages a plus.
• Strong phone handling skills and active listening.
• Customer service mindset and adaptability to different guests.
• Able to multitask and manage time effectively.
• Familiar with PMS; Channel Manager is a plus.
• Diploma in Hospitality; Bachelor's degree desirable.

Responsibilities

• Handling reservations and bookings.
• Provide information about room availability, rates, and amenities.
• Manage calls, messages, emails and guest inquiries.
• Coordinate with departments to ensure smooth guest experience.
• Maintain accurate records of reservations and guest information.

Skills

Communication skills

Phone handling

Customer service

Time management

Multitasking

English proficiency

Education

Diploma in Hospitality

Bachelor's degree desirable

Tools

PMS familiarity

Channel Manager

Job description

AYANA Hospitality in Bali invites you to join Bali's largest integrated resort as a Guest Reservations/Front Desk associate. You will manage bookings, share information on room availability and rates, and respond to guest inquiries with a courteous, professional demeanor.

We seek Indonesian citizens with 1 year in hospitality, strong English, and excellent communication and multitasking abilities. Familiarity with PMS or Channel Manager is a plus; academic credentials in hospitality are