Apprentice Reservations Agent | AYANA BALI

Ayana; Bari; On-site; IDR 42,000,000 - 66,000,000; Full time

Job summary

Ayana Bali invites applications for a front desk and reservations role. You will assist with reservations, answer inquiries, and help guests checking in and out while coordinating with departments to ensure a seamless stay. The position focuses on guest service quality and accuracy of records.

Ideal candidates have Indonesian citizenship, at least one year in hospitality, strong English communication, and a diploma in hospitality. Additional language skills are a plus.

Qualifications

• Indonesian citizenship is required.
• Minimum 1 year of experience in hospitality or related fields.
• Ability to multitask, prioritize, and manage time effectively.
• Customer service oriented mindset.
• Excellent English communication skills; knowledge of additional languages is an advantage.
• Diploma in Hospitality or related field; Bachelor's degree is desirable.

Responsibilities

• Assist in handling reservations and bookings.
• Provide information about room availability, rates, and amenities.
• Assist with checking guests in and out.
• Manage incoming calls and respond to guest inquiries.
• Coordinate with other departments to ensure a smooth guest experience.
• Maintain accurate records of reservations and guest information.

Skills

Excellent English

Multitasking

Customer service

Education

Diploma in Hospitality

Bachelor's degree desirable

Job description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Assist in handling reservations and bookings

• Provide information about room availability, rates, and hotel amenities
• Assist with checking guests in and out
• Manage incoming calls and respond to guest inquiries
• Coordinate with other departments to ensure smooth guest experience
• Maintain accurate records of reservations and guest information

Requirements

• Open exclusively for Indonesian citizen
• Minimum 1 years' experience in the same position or related fields in the hospitality industry
• Ability to handle multiple tasks simultaneously, effectively prioritize, and manage time efficiently.
• Customer service-oriented mindset
• Excellent English communication skills, both written and spoken. Knowledge of additional languages is an advantage
• Diploma in Hospitality, or other relevant fields. Bachelor's degree is desirable