Bali Luxury Guest Relations Concierge

Ayana; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Ayana in Bali is seeking a guest relations professional to join our Rooms team at the premier 5-star resort. You will welcome guests, assist VIPs, and provide detailed information about amenities, venues, and services.

This role requires fluency in Korean, Mandarin, Japanese, or another relevant language and a background in Rooms Division or Hospitality Management. Prior Opera PMS experience and VIP guest handling are a plus, with a strong focus on guest satisfaction and quality standards.

Qualifications

• Minimum 1 year of experience in a luxury resort or 5-star hotel.
• Diploma in Rooms Division, Hospitality Management, or related field; bachelor's degree desirable.
• Experience with OPERA PMS is advantageous.
• Fluent in Korean, Mandarin, Japanese, or other relevant languages.
• Experience attending to VIPs and special guests is advantageous.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (VIPs) and answer their inquiries
• Prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Skills

Guest relations

Multilingual

VIP guest handling

Problem solving

Education

Diploma in Rooms Division

Hospitality management degree

Tools

OPERA PMS

Job description

Ayana in Bali is seeking a guest relations professional to join our Rooms team at the premier 5-star resort. You will welcome guests, assist VIPs, and provide detailed information about amenities, venues, and services.

This role requires fluency in Korean, Mandarin, Japanese, or another relevant language and a background in Rooms Division or Hospitality Management. Prior Opera PMS experience and VIP guest handling are a plus, with a strong focus on guest satisfaction and quality standards.