Apprentice Reservations Agent | AYANA BALI

AYANA Hospitality; Provinsi Bali; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

AYANA Hospitality in Bali is seeking a Guest Reservations Associate to support our largest integrated resort, delivering seamless reservations, accurate guest records, and attentive service to ensure a memorable stay for every guest.

Ideal candidates have 1 year in hospitality reservations, strong English communication, and the ability to multitask in a fast-paced environment. This on-site role offers growth within a renowned Bali resort and a dynamic team culture.

Qualifications

• Open exclusively for Indonesian citizen.
• Minimum 1 year in hospitality reservations or related fields.
• Ability to multitask and prioritize effectively.
• Customer-service oriented mindset.
• Excellent English communication, both written and spoken.

Responsibilities

• Assist in handling reservations and bookings.
• Provide information about room availability, rates, and hotel amenities.
• Assist with checking guests in and out.
• Manage incoming calls and respond to guest inquiries.
• Coordinate with other departments to ensure smooth guest experience.
• Maintain accurate records of reservations and guest information.

Skills

Customer service

English skills

Time management

Multitasking

Education

Diploma in Hospitality

Bachelor's degree desirable

Job description

Join our team and be part of the continued success of Bali's largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities

• Assist in handling reservations and bookings
• Provide information about room availability, rates, and hotel amenities
• Assist with checking guests in and out
• Manage incoming calls and respond to guest inquiries
• Coordinate with other departments to ensure smooth guest experience
• Maintain accurate records of reservations and guest information

Requirements

• Open exclusively for Indonesian citizen
• Minimum 1 years' experience in the same position or related fields in the hospitality industry
• Ability to handle multiple tasks simultaneously, effectively prioritize, and manage time efficiently
• Customer service-oriented mindset
• Excellent English communication skills, both written and spoken. Knowledge of additional languages is an advantage
• Diploma in Hospitality, or other relevant fields. Bachelor's degree is desirable