Reservations & E-Commerce Staff

La Finca Management; Provinsi Bali; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Opportunity to grow in a luxury villa"

Job summary

La Finca Management is seeking a Reservations & E-Commerce Staff to manage bookings and online sales for luxury villas. You will handle inquiries, update villa listings on OTAs and our website, and respond to guests promptly.

Coordination with operations/housekeeping, monitoring bookings and payments, and preparing daily reports are part of the role. Experience in reservations or online sales is preferred, with familiarity of OTA extranets and channel managers.

Qualifications

• Experience in reservations, front office, or online sales (villa/hotel experience is a plus).
• Familiar with OTA extranets and channel managers.
• Good English, spoken and written.
• Detail-oriented, organized, and able to work under deadlines.
• Basic Excel/Google Sheets skills.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Handle booking inquiries and reservations from guests, agents, and online channels
• Manage villa listings, rates, and availability on OTAs (Airbnb, Booking.com) and our website
• Respond to guest messages, emails, and reviews promptly and professionally
• Coordinate with operations and housekeeping on arrivals and departures
• Monitor bookings, payments, and occupancy
• Prepare daily and monthly reservation and sales reports

Skills

Reservations

Front desk

Online sales

OTA management

English proficiency

Excel/Sheets

Shift work

Tools

Channel managers

OTA extranets

Job description

About the Role

We are looking for a Reservations & E-Commerce Staff to manage bookings and online sales for our luxury villas.

Responsibilities

• Handle booking inquiries and reservations from guests, agents, and online channels
• Manage villa listings, rates, and availability on OTAs (Airbnb, Booking.com) and our website
• Respond to guest messages, emails, and reviews promptly and professionally
• Coordinate with operations and housekeeping on arrivals and departures
• Monitor bookings, payments, and occupancy
• Prepare daily and monthly reservation and sales reports

Requirements

• Experience in reservations, front office, or online sales (villa/hotel experience is a plus)
• Familiar with OTA extranets and channel managers
• Good English, spoken and written
• Detail-oriented, organized, and able to work under deadlines
• Basic Excel/Google Sheets skills
• Willing to work shifts, weekends, and public holidays

What We Offer

• Opportunity to grow in a luxury villa management company