Remote Technical Support Pro — 20h+/wk on Developer Platform

Remote Freelance; Jakarta Pusat; A distancia; IDR 150.860.000 - 301.719.000; A tiempo parcial

Descripción de la vacante

ModSquad is seeking a top-notch tech support agent to provide outstanding service on a developer platform. This is a remote freelance role offering at least 20 hours per week with a 24/7 project scope. Candidates must meet strict hardware minimums and demonstrate high tech savviness.

Ideal applicants will handle complex inquiries, document interactions, and collaborate with a global team to resolve issues quickly and professionally. Strong communication skills are essential.

Formación

• Experience in tech support for developer platforms.
• Ability to work a 24/7 schedule and maintain at least 20 hours weekly.
• Strong communication and problem-solving skills.

Responsabilidades

• Provide technical assistance to customers via support channels.
• Troubleshoot platform issues and guide users through solutions.
• Document interactions and escalate when needed.

Conocimientos

Tech support

Customer service

Platform support

24/7 availability

Descripción del empleo

ModSquad is seeking a top-notch tech support agent to provide outstanding service on a developer platform. This is a remote freelance role offering at least 20 hours per week with a 24/7 project scope. Candidates must meet strict hardware minimums and demonstrate high tech savviness.

Ideal applicants will handle complex inquiries, document interactions, and collaborate with a global team to resolve issues quickly and professionally. Strong communication skills are essential.