Remote Administrative Support Specialist - Customer Service

Pt Bank Negara Indonesia (Persero) Tbk; Gorontalo; Remote; IDR 44,640,000 - 89,280,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Remote work

Depok hub oversight

Job summary

Unknown Company is seeking a Remote Administrative Support Specialist to bolster its customer service operations. This fully remote position suits strong communicators who thrive in organized environments and can manage schedules, documentation, and reports.

You will support the customer service team with administrative tasks, maintain knowledge base content, track metrics, and coordinate cross-department communication, all while meeting deadlines and using MS Office, G Suite, and CRM tools.

Qualifications

• Proven experience as Administrative Assistant or similar role.
• Strong organizational skills and attention to detail.
• Excellent written and verbal English communication.

Responsibilities

• Provide administrative support to the customer service management team.
• Organize customer service documentation, feedback logs and resolution reports.
• Track customer service metrics and assist in performance reporting.

Skills

Organizational skills

English communication (written & oral)

Independent worker

Problem-solving

Deadline management

Education

High school diploma

Bachelor's degree (preferred)

Tools

Microsoft Office

G Suite

CRM software

Job description

Unknown Company is seeking a Remote Administrative Support Specialist to bolster its customer service operations. This fully remote position suits strong communicators who thrive in organized environments and can manage schedules, documentation, and reports.

You will support the customer service team with administrative tasks, maintain knowledge base content, track metrics, and coordinate cross-department communication, all while meeting deadlines and using MS Office, G Suite, and CRM tools.