Remote Technical Customer Support - QA and Game Dev

Remote Freelance; Jakarta Pusat; Remote; IDR 150,860,000 - 301,719,000; Part time

Job summary

ModSquad is seeking a top-notch tech support agent to provide outstanding service on a developer platform. This is a remote freelance role offering at least 20 hours per week with a 24/7 project scope. Candidates must meet strict hardware minimums and demonstrate high tech savviness.

Ideal applicants will handle complex inquiries, document interactions, and collaborate with a global team to resolve issues quickly and professionally. Strong communication skills are essential.

Qualifications

• Experience in tech support for developer platforms.
• Ability to work a 24/7 schedule and maintain at least 20 hours weekly.
• Strong communication and problem-solving skills.

Responsibilities

• Provide technical assistance to customers via support channels.
• Troubleshoot platform issues and guide users through solutions.
• Document interactions and escalate when needed.

Skills

Tech support

Customer service

Platform support

24/7 availability

Job description

We Could Use Someone Like You in Our Crew.

ModSquad is looking for tech support agents to provide top notch service to our customers!

We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer' platform.

This is a 24/7 project seeking at least 20 hours of availability weekly.

Read below thoroughly for ideal skills and hardware requirements.

System Specs Required (Very important - we'll only consider candidates who meet these minimum specs):

i7 Quad Core 3.0 GHz or higher

32 GB RAM

Nvidia 3080 or higher (or equivalent)

500 GB+ Hard Drive Space (Recommended 1TB)

Full requirements and application details are available at the original source.