Remote Senior Tech Support Engineer - Cybersecurity SaaS

Intuition Machines, Inc.; Indonesia; A distancia; IDR 1.627.781.000 - 2.351.239.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position

Global team collaboration

Flexible working hours

Descripción de la vacante

Intuition Machines, Inc. is seeking a Senior Technical Support Engineer to work with customers and engineering teams to resolve complex issues, improve product reliability, and contribute to product enhancements.

The role emphasizes coding skills and hands-on debugging across backend and frontend systems. The ideal candidate will have strong experience in web security, distributed systems, and large-scale applications, with excellent communication and collaboration abilities.

Formación

• 5+ years in software engineering or technical support with strong coding experience.
• Proficiency in Python, JavaScript, HTML and CSS.
• Experience with distributed systems, web security and large-scale applications.
• Excellent problem-solving and communication skills.
• Familiarity with support systems and automation/scripting is a plus.

Responsabilidades

• Troubleshoot complex backend and frontend issues for enterprise customers
• Work with Engineering, Product, and Security teams to find root causes and implement solutions
• Help improve the product by debugging, prototyping, or building small automation tools
• Apply web security, bot mitigation, and fraud prevention knowledge to support customers
• Mentor other support engineers and enhance team processes and documentation
• Build strong customer relationships through clear, proactive communication

Conocimientos

Python

JavaScript

HTML

CSS

Distributed systems

Web security

Problem solving

Communication

Automation scripting

Herramientas

Grafana

SQL

ClickHouse

Redash

Descripción del empleo

Intuition Machines, Inc. is seeking a Senior Technical Support Engineer to work with customers and engineering teams to resolve complex issues, improve product reliability, and contribute to product enhancements.

The role emphasizes coding skills and hands-on debugging across backend and frontend systems. The ideal candidate will have strong experience in web security, distributed systems, and large-scale applications, with excellent communication and collaboration abilities.