Remote Technical Customer Support - QA and Game Dev

ModSquad Inc; Daerah Khusus Ibukota Jakarta; Remote; IDR 82,656,000 - 165,312,000; Full time

Job summary

ModSquad Inc is seeking a Remote Technical Customer Support agent specialized in QA and game development to assist developers on our platform. You will provide high-quality technical assistance to users and troubleshoot complex issues while maintaining strong customer service standards.

The ideal candidate has solid experience in technical support, familiarity with game engines, knowledge of QA processes, and the ability to gather and analyze technical data.

Qualifications

• Very strong attention to detail
• Knowledge of game engines; game development is a strong bonus
• Familiarity with quality assurance processes and testing methodologies for game development and digital content
• Technical Customer Support experience
• Knowledge of digital marketplace platforms
• Ability to gather and analyze technical data
• Foundational understanding of scripting or programming concepts
• Being a gamer or understanding the gaming industry is a significant advantage
• Professional English fluency

Responsibilities

• Provide top notch technical support to customers on a developer's platform
• Assist on a 24/7 project and meet the required 20 hours per week
• Gather and analyze technical data to troubleshoot issues
• Communicate effectively with customers and document cases

Skills

Technical support

QA processes

Game engines

Data analysis

English fluency

Customer service

Tools

Salesforce

Job description

Remote Technical Customer Support - QA and Game Dev

We Could Use Someone Like You in Our Crew.

ModSquad is looking for tech support agents to provide top notch service to our customers!

We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer' platform.

This is a 24/7 project seeking at least 20 hours of availability weekly.

System Specs Required (Very important - we'll only consider candidates who meet these minimum specs):

i7 Quad Core 3.0 GHz or higher

32 GB RAM

Nvidia 3080 or higher (or equivalent)

500 GB+ Hard Drive Space (Recommended 1TB)

Dual Monitors – Highly Recommended

Internet speed of at least 100 down and upload 20 minimum

Stable power connection

Ideal Candidate:

Very strong attention to detail

Looking for those who have robust knowledge of game engines; game development is a strong bonus

Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus

Technical Customer Support experience

Knowledge of digital marketplace platforms

Salesforce experience (or other CRMs)

Ability to gather and analyze technical data

Foundational understanding of scripting or programming concepts

Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.

Professional English fluency

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, ancestry, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Your application will include the following questions:

• Do you have technical support experience?
• How would you rate your English language skills?
• Do you have customer service experience?