Sales Executive — Weekend/Evening Availability

Pt Prospect Motor; Cikarang; A distancia; IDR 55.800.000 - 89.280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Training provided

Career growth

Paid time off

Descripción de la vacante

Pt Prospect Motor is seeking a Remote Customer Support Specialist to handle evening shift operations from home. You will be the first contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction during after-hours across different time zones.

We offer comprehensive training, flexible remote work, and opportunities for career advancement while maintaining high service standards and collaboration with the virtual team.

Formación

• High school diploma or equivalent and reliable internet.
• Excellent written and verbal English communication.
• Ability to work evenings remotely and manage time effectively.

Responsabilidades

• Provide support via phone, email, and chat during evening hours.
• Resolve customer inquiries and troubleshoot issues.
• Document interactions in the CRM system.
• Educate customers on product features.
• Escalate complex issues to the appropriate team.
• Maintain high customer satisfaction with empathetic service.
• Participate in remote training and team meetings.
• Contribute to a positive remote work environment.
• Follow up on outstanding issues.

Conocimientos

Customer support

English proficiency

Remote work

Time management

Problem-solving

CRM software

Educación

High school diploma

Herramientas

CRM software

Email software

Internet research

Descripción del empleo

Remote Customer Support Specialist - Evening Shift

Our client is looking for a dedicated Remote Customer Support Specialist to manage evening shift operations from the comfort of their home. This fully remote position is crucial for providing continuous support to our clients across different time zones. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of satisfaction during after-hours. We are seeking reliable, self-motivated individuals with excellent communication skills and a passion for customer service. Comprehensive training will be provided to ensure you are well-equipped to handle diverse customer needs. This is an exceptional opportunity to build a career in customer support with the flexibility and convenience of remote work. You will play a vital role in maintaining our client's reputation for outstanding service, even outside standard business hours.

About the Role

Our client is looking for a dedicated Remote Customer Support Specialist to manage evening shift operations from the comfort of their home. This fully remote position is crucial for providing continuous support to our clients across different time zones. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of satisfaction during after-hours. We are seeking reliable, self-motivated individuals with excellent communication skills and a passion for customer service. Comprehensive training will be provided to ensure you are well-equipped to handle diverse customer needs. This is an exceptional opportunity to build a career in customer support with the flexibility and convenience of remote work. You will play a vital role in maintaining our client's reputation for outstanding service, even outside standard business hours.

Key Responsibilities

• Provide exceptional customer support via phone, email, and chat during evening hours.


• Respond to customer inquiries, troubleshoot problems, and resolve issues effectively.


• Document customer interactions and resolutions accurately in the CRM system.


• Educate customers on product features and services.


• Escalate complex issues to the appropriate team members or departments as needed.


• Maintain a high level of customer satisfaction through professional and empathetic service.


• Adhere to company policies, procedures, and service level agreements.


• Participate actively in remote training sessions and team meetings.


• Contribute to a positive and collaborative remote work environment.


• Ensure timely follow-up on outstanding customer issues.

Requirements

• Proven customer support experience or a strong desire to enter the field.


• Excellent verbal and written communication skills in English.


• Ability to work independently and manage time effectively in a remote setting.


• Strong problem-solving skills and a customer-centric approach.


• Proficiency in using computers and various software applications.


• Reliable high-speed internet connection and a dedicated home workspace.


• High school diploma or equivalent required; some college is a plus.


• Flexibility to work evening shifts and potentially some weekends.


• A proactive attitude and willingness to learn.

Benefits

• Fully remote position with flexible scheduling for evening shifts.


• Competitive salary package.


• Comprehensive training program tailored for remote employees.


• Opportunities for career advancement.


• Health, dental, and vision insurance options.


• Paid time off and holidays.


• Work from the comfort of your own home.


• Supportive virtual team community.


• Chance to be a key player in after-hours customer support.