Remote Tech Support for Games QA & Dev

ModSquad Inc; Daerah Khusus Ibukota Jakarta; Remote; IDR 82,656,000 - 165,312,000; Full time

Job summary

ModSquad Inc is seeking a Remote Technical Customer Support agent specialized in QA and game development to assist developers on our platform. You will provide high-quality technical assistance to users and troubleshoot complex issues while maintaining strong customer service standards.

The ideal candidate has solid experience in technical support, familiarity with game engines, knowledge of QA processes, and the ability to gather and analyze technical data.

Qualifications

• Very strong attention to detail
• Knowledge of game engines; game development is a strong bonus
• Familiarity with quality assurance processes and testing methodologies for game development and digital content
• Technical Customer Support experience
• Knowledge of digital marketplace platforms
• Ability to gather and analyze technical data
• Foundational understanding of scripting or programming concepts
• Being a gamer or understanding the gaming industry is a significant advantage
• Professional English fluency

Responsibilities

• Provide top notch technical support to customers on a developer's platform
• Assist on a 24/7 project and meet the required 20 hours per week
• Gather and analyze technical data to troubleshoot issues
• Communicate effectively with customers and document cases

Skills

Technical support

QA processes

Game engines

Data analysis

English fluency

Customer service

Tools

Salesforce

Job description

ModSquad Inc is seeking a Remote Technical Customer Support agent specialized in QA and game development to assist developers on our platform. You will provide high-quality technical assistance to users and troubleshoot complex issues while maintaining strong customer service standards.

The ideal candidate has solid experience in technical support, familiarity with game engines, knowledge of QA processes, and the ability to gather and analyze technical data.