Remote Retail Sales Support Associate

Yakult Indonesia Persada Pt; Pekalongan; Remote; IDR 16,531,000 - 33,062,000; Part time

Benefits offered by this job

Flexible part-time schedule

Remote work arrangement

Employee discounts on products

Opportunities for training and skill发展

Job summary

Yakult Indonesia Persada Pt is seeking a dedicated Retail Sales Associate to provide remote support from a home office. This flexible, part-time role places you as the primary contact for product inquiries, order status, and general assistance, using your retail knowledge to resolve issues and process transactions.

Key duties include handling calls, emails, and chat; updating CRM records; and suggesting product options to customers.

Qualifications

• Experience in customer service or retail sales.
• Strong communication and interpersonal skills.
• Proficient with computers and CRM software.
• Ability to work remotely and manage time.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Customer service

Remote work

CRM software

Written & verbal communication

Multitasking

Education

High school diploma

Tools

CRM software

Office applications

Job description

Yakult Indonesia Persada Pt is seeking a dedicated Retail Sales Associate to provide remote support from a home office. This flexible, part-time role places you as the primary contact for product inquiries, order status, and general assistance, using your retail knowledge to resolve issues and process transactions.

Key duties include handling calls, emails, and chat; updating CRM records; and suggesting product options to customers.