Sales Team Lead — Home Appliances

Pt Haier Sales Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 55,104,000 - 82,656,000; Part time

Benefits offered by this job

Competitive pay

Flexible schedule

Training opportunities

Employee discounts

Remote team support

Job summary

Pt Haier Sales Indonesia is seeking a dedicated Retail Sales Associate to provide essential remote support from a home office. This part-time role focuses on product inquiries, order status, and general support, delivering a positive customer experience with flexible hours.

The position emphasizes remote customer interactions, order processing, and upselling opportunities while maintaining CRM records and collaborating with internal teams to ensure satisfaction.

Qualifications

• Experience in customer service, retail sales or similar client-facing roles.
• Excellent communication and interpersonal skills for virtual interactions.
• Proficiency with computers, CRM software and common office tools.
• Ability to multitask and manage time remotely with minimal supervision.
• Strong problem-solving mindset and customer-centric approach.

Responsibilities

• Provide exceptional customer service via phone, email, and chat remotely.
• Assist customers with orders, tracking, returns and exchanges.
• Resolve issues efficiently; escalate when necessary.
• Maintain accurate customer records in the CRM system.
• Offer product recommendations and upsell opportunities.
• Collaborate with internal teams to ensure a smooth customer experience.

Skills

Customer service

Retail sales

Communication skills

Education

High school diploma

Some college or certification

Tools

CRM software

Office applications

Job description

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

About the Role

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer service, retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Flexible part-time schedule with remote work arrangement.
• Opportunities for training and skill development in customer support.
• Employee discounts on company products.
• A supportive remote team environment.

Our client is seeking a highly motivated and results-oriented Remote Retail Sales Specialist to join their dynamic team. Operating from anywhere within Indonesia, you will be a key player in driving online sales and providing exceptional customer support. This role is crucial for expanding our digital footprint and engaging customers across various online platforms. You will leverage your sales expertise and communication skills to connect with potential buyers, guide them through the purchasing process, and ensure a seamless online shopping experience, contributing directly to revenue growth from your remote workspace.

About the Role

Our client is seeking a highly motivated and results-oriented Remote Retail Sales Specialist to join their dynamic team. Operating from anywhere within Indonesia, you will be a key player in driving online sales and providing exceptional customer support. This role is crucial for expanding our digital footprint and engaging customers across various online platforms. You will leverage your sales expertise and communication skills to connect with potential buyers, guide them through the purchasing process, and ensure a seamless online shopping experience, contributing directly to revenue growth from your remote workspace.

Key Responsibilities

• Engage with customers via multiple online channels (chat, email, phone) to provide product information and drive sales.
• Develop and implement strategies to achieve and exceed online sales targets.
• Build and maintain strong customer relationships, offering personalized recommendations and support.
• Process online orders accurately and efficiently, ensuring customer satisfaction post-purchase.
• Collaborate with the marketing team to provide feedback on customer trends and campaign effectiveness.
• Stay updated on product knowledge and industry trends to better serve customers remotely.

Requirements

• Proven experience in sales, preferably in an e-commerce or retail environment.
• Excellent communication, negotiation, and interpersonal skills, adaptable to virtual interactions.
• Proficiency with CRM software and online sales platforms.
• Ability to work independently, manage time effectively, and meet targets in a remote setting.
• A strong understanding of online retail best practices and customer service excellence.

Benefits

• Competitive base salary with attractive commission and bonus structures.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunities for professional development and career advancement.
• Access to cutting‑edge sales tools and technologies.
• A supportive team environment that values innovation and collaboration, regardless of physical location.

Our client is seeking a dynamic and customer-focused Retail Sales Associate to join their entirely remote sales team. In this position, you will be the primary point of contact for customers, guiding them through product selection, processing transactions, and ensuring an exceptional online shopping experience. You will leverage your excellent communication skills and product knowledge to meet sales targets and foster customer loyalty, contributing significantly to the company's online presence and revenue growth. This role is perfect for an individual who thrives in a virtual environment and is passionate about delivering outstanding customer service without physical boundaries.

About the Role

Our client is seeking a dynamic and customer-focused Retail Sales Associate to join their entirely remote sales team. In this position, you will be the primary point of contact for customers, guiding them through product selection, processing transactions, and ensuring an exceptional online shopping experience. You will leverage your excellent communication skills and product knowledge to meet sales targets and foster customer loyalty, contributing significantly to the company's online presence and revenue growth. This role is perfect for an individual who thrives in a virtual environment and is passionate about delivering outstanding customer service without physical boundaries.

Key Responsibilities

• Engage with customers through various digital channels, including chat, email, and video calls, to understand their needs and provide tailored recommendations.
• Effectively present product features and benefits, demonstrating how they solve customer problems or meet their desires.
• Process sales transactions accurately and efficiently using the company's e-commerce platform and CRM system.
• Troubleshoot and resolve customer inquiries or issues promptly and professionally, escalating complex problems when necessary.
• Actively participate in remote team meetings, contributing insights on customer trends and sales strategies.
• Meet and exceed individual and team sales performance goals set by management.

Requirements

• Proven experience in retail sales or customer service, preferably in an online or remote setting.
• Excellent verbal and written communication skills, with a friendly and engaging online presence.
• Proficiency with e-commerce platforms, CRM software, and standard office productivity tools.
• A dedicated home office setup with reliable high-speed internet access and a quiet workspace.
• Strong problem-solving abilities and a proactive approach to customer satisfaction.
• Ability to work independently and manage time effectively in a remote work environment.

Benefits

• Competitive base salary plus performance-based commission.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and career advancement within a growing online retail business.
• Generous employee discounts on company products.
• A supportive and collaborative remote team culture with regular virtual engagement activities.